Customer Service Rep- Market Support Specialist- Energy

America Fujikura Ltd.; South Carolina; Hybrid; USD 36,000 - 56,000; Full time

Benefits offered by this job

Flexible time off policy

401K Company match

Professional development, training, &

Excellent medical, dental, vision, and

Life insurance

Job summary

America Fujikura Ltd. in Duncan, SC is seeking a Customer Service Representative III to support quoting, order management, and sales support for Market Customer Account Representatives.

Under the direct supervision of a Customer Experience Manager, you will manage pricing updates, process returns, and generate invoices. You will maintain pricing records in Salesforce, handle RFQs, prepare quotations with stakeholders, and monitor quotes with timely follow-ups, while following AFL policies and

Qualifications

• 1–3 years of customer service/account management experience preferred.
• Intermediate user of MS Office required.
• Experience with Oracle and/or CRM software preferred.

Responsibilities

• Manage purchase order revisions, including updates to pricing, quantities and shipping details.
• Process returns (RMAs), credits, and rebills to ensure accurate financial adjustments.
• Generate and issue manual invoices as needed, including for specialty transactions.
• Retrieve and distribute essential documents such as packing slips and invoices.
• Maintain accurate pricing records in Salesforce, including blanket pricing updates.
• Monitor and manage un-booked orders, ensuring timely processing and resolution.
• Oversee customer inquiries and requests from designated inboxes and external portals.
• Process specialized billing transactions.
• Support the quoting process by reviewing RFQs, identifying products, and coordinating pricing and lead times with internal business units.
• Prepare comprehensive and accurate quotations in collaboration with key stakeholders.
• Maintain visibility on quotes and ensure timely follow-up while adhering to turnaround times.
• Communicate delays or status updates to internal teams to ensure alignment on outstanding tasks.

Skills

Customer service

Account management

Interpersonal skills

Initiative

Multi tasking

Team player

Detail oriented

Education

High School Diploma or equivalent

Tools

MS Office

Oracle

CRM software

Job description

Job Category: Customer Service

Requisition Number: CUSTO009479

• Posted : October 26, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Duncan, SC 29334, USA

Description

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $5B in revenue, and employ approximately 12,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.

What We Offer:

• Flexible time off policy
• 401K Company match (up to 4% - dollar for dollar)
• Professional development, training, and tuition reimbursement programs
• Excellent medical, dental, vision, and life insurance policy options
• Opportunities for career advancement with an industry leading company!

Job Summary
Under the direct supervision of a Customer Experience Manager an AFL Customer Service Representative III assists in performing quoting, facilitating and sales support to the Market Customer Account Representatives.

Responsibilities

• Manage purchase order revisions, including updates to pricing, quantities, and shipping details.
• Process returns (RMAs), credits, and rebills to ensure accurate financial adjustments.
• Generate and issue manual invoices as needed, including those for specialty transactions.
• Retrieve and distribute essential documents such as packing slips and invoices.
• Maintain accurate pricing records in Salesforce, including blanket pricing updates.
• Monitor and manage un-booked orders, ensuring timely processing and resolution.
• Oversee customer inquiries and requests from designated inboxes and external portals.
• Process specialized billing transactions.
• Support the quoting process by reviewing RFQs, identifying products, and coordinating pricing and lead times with internal business units.
• Prepare comprehensive and accurate quotations in collaboration with key stakeholders.
• Maintain visibility on quotes and ensure timely follow-up while adhering to turnaround times.
• Communicate delays or status updates to internal teams to ensure alignment on outstanding tasks.
• Understands, adheres to and promotes the environmental, health & safety policies and complies with AFL business Policies and Procedure.

Personal Qualities

• Interpersonal skills – must have a good command of the English language, both written and verbal in order to communicate with both internal and external customers.
• Initiative - self-starter with the ability to execute a given set of projects from start to finish in an efficient and timely manner.
• Multi tasker – ability to juggle multiple tasks without losing sight of the details.
• Team player – ability to take direction, comfortable in a cross-functional, multi-cultural environment.
• Detail oriented – to ensure accuracy of order processing and quotations.

Qualifications

• 1-3 years of customer service/account management experience preferred, will consider otherwise qualified candidates that have demonstrated initiative and desire to grow.
• Intermediate user of MS Office required.
• Experience with Oracle and/or customer relationship management software, preferred.

Education

• High School Diploma or equivalent required

Working Conditions

• Normal office environment.

Disclaimer

This job description does not constitute a contract between the employee and the employer. Job duties may change at the discretion of the employer, and the employee may be asked to perform duties not listed above.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.