Customer Accounts & Quotes Specialist

America Fujikura Ltd.; South Carolina; Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible time off policy

401K Company match (up to 4% - dollar 

Professional development, training, &

Excellent medical, dental, vision, and

Opportunities for career advancement

Descripción de la vacante

AFL, a leader in fiber optic cable and connectivity, is seeking a Customer Account Representative to join the Customer Service team. You will handle basic inquiries, assist with pricing, quotes, and order management, and grow relationships with customers and internal teams.

Under supervision, you will learn systems and policies, manage quotes and orders through the sales process, and support billing and returns while upholding high quality and cost awareness.

Formación

• 1-3 customer service/account management experience preferred.
• Intermediate user of MS Office required.
• Experience with Oracle and/or customer relationship management software, preferred.

Responsabilidades

• Manages customer inquiries, quotes, and orders under the supervision of the Customer Experience Manager.
• Responds to customer inquiries regarding products, pricing, availability, and order management.
• Preparation of timely and accurate quotes, utilizing AFL’s resources (website, catalogs, as well as application engineers/PLMs when necessary).
• Works closely with the Order Entry teams to ensure efficient processing.
• Supports CARs at higher levels by learning and assisting with escalation cases.
• Develops a foundational understanding of business unit processes and pricing controls.
• Maintains accurate records of transactions and communications.
• Logs and processes customer complaints, actively participating in problem resolution by identifying issues and assisting in the implementation of corrective actions.
• Manages Return Material Authorization (RMA) request. Including obtaining facts, obtaining decision to accept or reject request, creating/issuing RMA, monitoring RMA and all required communications involved, to include expedites replacement orders as required.
• Supports resolution of Accounts Receivable issues with customers. Includes determining why customer has deducted or not paid, assessing if there is a valid basis, and determining whether collection or credit is appropriate. Working with Customer Service Manager (CSM) and/or Supervisor, Regional Sales Manager (RSM) and Commercial Managers as part of the escalation process to reach a resolution.
• Monitors customer accounts:includes understanding issues, trends and general "healthiness" of the customer-supplier relationship to assist the organization (sales agents, RSM, customer service and product line managers) in the service and support of our customers.
• Understands, adheres to and promotes the environmental, health & safety policies and complies with AFL business Policies and Procedure.

Conocimientos

Customer service

Account management

MS Office

Educación

High School Diploma

Herramientas

Oracle

CRM software

Descripción del empleo

AFL, a leader in fiber optic cable and connectivity, is seeking a Customer Account Representative to join the Customer Service team. You will handle basic inquiries, assist with pricing, quotes, and order management, and grow relationships with customers and internal teams.

Under supervision, you will learn systems and policies, manage quotes and orders through the sales process, and support billing and returns while upholding high quality and cost awareness.