Customer Account Specialist: Quotes, Orders & Support

AFL; Duncan (SC); Presencial; USD 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible time off policy

401K Company match (up to 4% - dollar

Professional development, training, &?

Excellent medical, dental, vision, and

Opportunities for career advancement

Descripción de la vacante

AFL is seeking a Customer Account Representative to join our Customer Service team in Duncan, SC. Under general supervision, you will handle basic customer inquiries and support pricing, quoting, and order management, learning AFL systems and policies while building relationships with customers and internal teams.

You will contribute to quotes, orders, shipments, and issue resolution, maintaining accurate records and adhering to procedures to deliver high-quality service and cost-conscious

Formación

• 1-3 customer service/account management experience preferred.
• Intermediate user of MS Office required.
• Experience with Oracle and/or customer relationship management software, preferred.
• High School Diploma or equivalent required.

Responsabilidades

• Manages customer inquiries, quotes, and orders under the supervision of the Customer Experience Manager.
• Responds to customer inquiries regarding products, pricing, availability, and order management.
• Preparation of timely and accurate quotes, utilizing AFL’s resources (website, catalogs, as well as application engineers/PLMs when necessary).
• Works closely with the Order Entry teams to ensure efficient processing.
• Supports CARs at higher levels by learning and assisting with escalation cases.
• Develops a foundational understanding of business unit processes and pricing controls.
• Maintains accurate records of transactions and communications.
• Logs and processes customer complaints, actively participating in problem resolution by identifying issues and assisting in the implementation of corrective actions.
• Manages Return Material Authorization (RMA) request. Including obtaining facts, obtaining decision to accept or reject request, creating/issuing RMA, monitoring RMA and all required communications involved, to include expedites replacement orders as required.
• Supports resolution of Accounts Receivable issues with customers. Includes determining why customer has deducted or not paid, assessing if there is a valid basis, and determining whether collection or credit is appropriate. Working with Customer Service Manager (CSM) and/or Supervisor, Regional Sales Manager (RSM) and Commercial Managers as part of the escalation process to reach a resolution.
• Monitors customer accounts: includes understanding issues, trends and general “healthiness” of the customer-supplier relationship to assist the organization (sales agents, RSM, customer service and product line managers) in the service and support of our customers.
• Understands, adheres to and promotes the environmental, health & safety policies and complies with AFL business Policies and Procedure.

Conocimientos

Interpersonal skills

Initiative

Multitasker

Team player

Detail oriented

Educación

High School Diploma or equivalent

Herramientas

MS Office

Oracle

CRM software

Descripción del empleo

AFL is seeking a Customer Account Representative to join our Customer Service team in Duncan, SC. Under general supervision, you will handle basic customer inquiries and support pricing, quoting, and order management, learning AFL systems and policies while building relationships with customers and internal teams.

You will contribute to quotes, orders, shipments, and issue resolution, maintaining accurate records and adhering to procedures to deliver high-quality service and cost-conscious