Hybrid Service Order Specialist — Quotes & CRM

Sungrow Na; Houston (TX); Hybrid; USD 55,000 - 86,000; Full time

Job summary

Sungrow North America is seeking a Service Order Specialist to support the service team with quotes, orders, and CRM maintenance. You will act as the primary liaison between customers and internal departments, ensuring accurate pricing and timely order execution.

Strong Excel and process skills are essential for ongoing improvements. The role requires collaboration with Supply Chain and Accounting to ensure orders are fulfilled and billed correctly, with a focus on superior customer service and

Qualifications

• Can-do attitude with excellent customer support.
• Self-starter with initiative and strong communication.
• Organizational skills and attention to detail.
• Advanced Excel skills and pricing accuracy.
• Experience with CRM tools; SAP C4 Hana a plus.
• Ability to create and implement processes.

Responsibilities

• Support quotes and order execution for Sungrow Service.
• Handle direct customer support and liaison with internal departments.
• Manage CRM tool and oversee Quote-to-Order process.
• Coordinate with Supply Chain and Accounting for timely delivery and billing.
• Develop and implement improved processes; ensure pricing is current.
• Maintain customer relationships and communicate with HQ.

Skills

Advanced Excel

CRM management

Customer-focused

Communication skills

Organizational skills

Attention to detail

Self-starter

Process improvement mindset

Tools

CRM tools

SAP C4 Hana

Job description

Sungrow North America is seeking a Service Order Specialist to support the service team with quotes, orders, and CRM maintenance. You will act as the primary liaison between customers and internal departments, ensuring accurate pricing and timely order execution.

Strong Excel and process skills are essential for ongoing improvements. The role requires collaboration with Supply Chain and Accounting to ensure orders are fulfilled and billed correctly, with a focus on superior customer service and