Quick Lane Advisor

Crest Lincoln Inc; Flat Rock (MI); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Paid parental leave

401(k) with company match

Job summary

Hireology is seeking a Customer Service/Service Advisor at a Michigan dealership. You will oversee service orders, provide concierge support, and ensure a positive customer experience throughout each interaction.

This role emphasizes teamwork, strong communication, and a professional appearance. We offer competitive benefits and opportunities for growth within the company.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to work in a team.
• Fantastic communication skills with your customers.
• Professional, well-groomed personal appearance.
• Strong record of positive customer satisfaction results.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Reinforces company policies and adheres to company standards.
• Be a positive member of our customer service team.

Skills

Organized

Team player

Time management

Excellent communication

Professional appearance

Customer satisfaction

Self-motivated

Independent worker

Clean driving record

Job description

Why wait to make a career out of doing what you love? At our dealership, the door is always open, and so are your options! We offer our employees great benefits, competitive pay, and opportunities for growth.

What We Offer

• Compensation is based on experience
• Great benefits, including medical, dental, and vision insurance
• Paid Time off
• Paid Parental Leave
• 401(k) with company match

Responsibilities

• Oversee service orders and ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Reinforces company policies and adheres to company standards
• Be a positive member of our customer service team

Qualifications

• Organized and friendly personality
• Demonstrated ability to work in a team
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.