Quick Lane Advisor

Crest Ford, Inc.; Flat Rock (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Time off

Parental Leave

401(k) with company match

Job summary

Crest Ford, Inc. is hiring for a customer service-oriented role at our dealership in Michigan. You will oversee service orders, ensure prompt and courteous service, and provide concierge support for owner inquiries both in person and by phone.

The role emphasizes teamwork, a professional appearance, and a strong commitment to customer satisfaction, with opportunities to grow within the dealership.

Qualifications

• Strong customer service orientation and communication skills.
• Ability to work well in a team.
• Excellent time management and organizational skills.
• Professional appearance and conduct.

Responsibilities

• Oversee service orders and ensure customers receive prompt, courteous service.
• Take ownership of the customer's experience by carrying out additional assignments.
• Provide concierge support for all owner inquiries, in person or by phone.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Reinforce company policies and adhere to standards.
• Be a positive member of the customer service team.

Skills

Organized and friendly personality

Teamwork

Time management

Excellent communication

Professional appearance

Customer satisfaction focus

Clean driving record

Job description

Why wait to make a career out of doing what you love? At our dealership, the door is always open, and so are your options! We offer our employees great benefits, competitive pay, and opportunities for growth. If you're interested in joining our team, apply today.

What We Offer

• Compensation is based on experience
• Great benefits, including medical, dental, and vision insurance
• Paid Time off
• Paid Parental Leave
• 401(k) with company match

Responsibilities

• Oversee service orders and ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Reinforces company policies and adheres to company standards
• Be a positive member of our customer service team

Qualifications

• Organized and friendly personality
• Demonstrated ability to work in a team
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.