Service Advisor

Kia Country of Charleston; Kansas; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

401(K) Retirement Plan

Medical, Dental, Vision Insurance

Job summary

Kia Country of Charleston in Kansas is seeking a results‑driven Service Advisor who can oversee service orders, coordinate technicians, and provide exceptional customer experiences.

You will diagnose vehicle needs, manage warranty claims, and ensure timely communication with customers while maintaining high service standards and promoting a positive dealership image.

Strong organizational skills, teamwork, and a professional appearance are essential in this role.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Excellent time management and prioritization.
• Strong communication with customers and team.
• Professional, well-groomed appearance.
• Proven record of service and sales success.
• Team oriented and self-motivated.
• Able to work with little supervision.

Responsibilities

• Oversee service orders and flow of Drive Lane; ensure prompt, courteous service.
• Take ownership of the customer's experience to leave a positive dealership impression.
• Provide concierge support for owner inquiries via phone or in person.
• Ensure daily inventory of technicians' time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims and training of service staff.
• Reinforce company policies and adhere to standards; ensure regulatory compliance.

Skills

Customer service

Leadership

Communication

Time management

Teamwork

Sales

Problem solving

Job description

If you love cars and have a passion for people, you may have foundyourfuture. As a family-owned business, we are always looking for new talent.

We are committed to:

• Exceeding customer expectations
• Expert product knowledge
• Striving for excellence
• Maintaining professionalism and a spirit of fun

Grow with Us

We invest in our staff. Our team members are Trained and Certified and receive continuing education each year for as long as they are employed. Retention and promotion from within are the cornerstone of our human resources planning. We believe in cross-training and team orientation. The more you know the stronger you are.Our employees have opportunities with the entire Lee family.

Benefits

• Paid Time Off
• 401(K) Retirement Plan
• Medical, Dental, Vision Insurance Options

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.