Quality & Training Leader | Build High-Performing Teams

Quality Services Moving; Virginia; On-site; USD 90,000 - 140,000; Full time

Job summary

Quality Services Moving is seeking a Quality Control & Training Manager to lead employee development, uphold high service standards, and drive continuous improvement across operations. You will mentor teams, conduct field audits, and strengthen safety adherence while partnering with leadership to elevate performance.

The role emphasizes coaching, accountability, and building capable leaders who can sustain exceptional customer experiences in moving and storage services.

Qualifications

• Experience leading quality control and training programs.
• Background in operations, logistics, moving/storage or warehousing.
• Strong coaching, mentoring, and conflict-resolution skills.
• Excellent organizational and problem-solving abilities.
• Ability to hold teams accountable with a positive approach.
• Knowledge of safety programs, operational compliance, and DOT regulations is a plus.

Responsibilities

• Lead onboarding, training, coaching, and professional development initiatives
• Conduct field observations, quality inspections, and operational audits
• Reinforce company procedures, service standards, safety requirements, and best practices
• Identify performance gaps and implement effective coaching and corrective action plans
• Partner with department leaders to improve employee performance and operational consistency
• Develop future leaders through mentorship, accountability, and ongoing feedback
• Monitor compliance with company policies and operational standards
• Analyze performance trends and recommend process improvements
• Maintain training records, audit documentation, and quality reporting
• Promote a culture of professionalism, ownership, continuous learning, and service excellence

Skills

Leadership

Training

Quality Control

Operations & Logistics

Coaching

Mentoring

Conflict Resolution

Organizational Skills

Problem Solving

Accountability

Safety & Compliance

DOT Regulations

Job description

Quality Services Moving is seeking a Quality Control & Training Manager to lead employee development, uphold high service standards, and drive continuous improvement across operations. You will mentor teams, conduct field audits, and strengthen safety adherence while partnering with leadership to elevate performance.

The role emphasizes coaching, accountability, and building capable leaders who can sustain exceptional customer experiences in moving and storage services.