Quality Shift Lead - QC & Team Coach

Q2 Management; Chattanooga (TN); On-site; USD 42,000 - 66,000; Full time

Job summary

Q2 Management Inc is seeking a Shift Leader to oversee quality inspections and lead inspectors at client sites. You will run the scheduled shift, train the team, and ensure flawless adherence to inspection instructions while prioritizing safety and PPE compliance.

The role emphasizes data accuracy, effective communication, and proactive problem-solving to drive quality outcomes and customer satisfaction across multiple locations within the operating region.

Qualifications

• Excellent oral and written communication skills.
• Ability to maintain composure under pressure and foster control.
• Flexible schedule to support various locations.
• Energetic and achievement-oriented attitude.
• Dedication to customer service and expert knowledge about clients.
• Reliable transportation, valid driver's license, and vehicle insurance.
• Ability to travel within the operating region.

Responsibilities

• Actively train and empower a team of quality inspectors, ensuring coordination, productivity, and adherence to quality standards.
• Validate Inspectors are prepared with tools, equipment and supplies for each Work Order.
• Conduct validations per Inspector per shift to ensure adherence to inspection instructions.
• Perform data entry and timekeeping for the team with accuracy.
• Complete a pass-down report and provide the customer with a data report at shift end.
• Maintain transparent and honest communication with all team members about PPE, safety, sign in/out, scheduling, and breaks.
• Ensure 100% compliance with customer PPE rules.
• Monitor and evaluate team performance, providing feedback and addressing improvements.
• Provide regular updates on quality performance to leaders and escalate customer concerns.

Skills

Communication skills

Composure under pressure

Flexible schedule

Energetic/Achievement oriented

Customer service orientation

Transportation & driving

Travel willingness

Job description

Q2 Management Inc is seeking a Shift Leader to oversee quality inspections and lead inspectors at client sites. You will run the scheduled shift, train the team, and ensure flawless adherence to inspection instructions while prioritizing safety and PPE compliance.

The role emphasizes data accuracy, effective communication, and proactive problem-solving to drive quality outcomes and customer satisfaction across multiple locations within the operating region.