Project Leader: Quality & Customer Success

Q2 Management; Fountain Inn (SC); On-site; USD 55,000 - 85,000; Full time

Job summary

Q2 Management Inc is seeking a Project Leader to drive customer satisfaction and operational effectiveness at client sites across its US network. You will own projects from start to finish and coordinate multiple shifts, ensuring timely delivery and adherence to safety and quality standards.

You will train and empower shift Leaders, resolve issues, and maintain professional relationships with customers while upholding the company values and integrity.

Qualifications

• Excellent oral and written communication skills.
• Ability to travel within operating region.
• Flexible schedule to support various shifts and locations.
• Reliable transportation, valid driver’s license and vehicle insurance.
• Energetic and achievement-oriented attitude.
• Dedication to customer service and expert-level knowledge about client.
• Ability to maintain composure under pressure and foster a sense of control.

Responsibilities

• Lead and empower shift leaders to oversee daily team routines.
• Encourage decision-making, guide team members, and validate outcomes.
• Uphold safety, honesty, integrity and trustworthiness in service delivery.
• Address conflicts professionally and drive continuous improvement.
• Coordinate and oversee multiple quality inspection projects across sites.
• Develop quality inspection work instructions and document performance.

Skills

Communication skills

Travel ability

Flexible schedule

Reliable transportation

Customer service

Client knowledge

Composure under pressure

Job description

Q2 Management Inc is seeking a Project Leader to drive customer satisfaction and operational effectiveness at client sites across its US network. You will own projects from start to finish and coordinate multiple shifts, ensuring timely delivery and adherence to safety and quality standards.

You will train and empower shift Leaders, resolve issues, and maintain professional relationships with customers while upholding the company values and integrity.