Quality Control & Training Manager | Team Development Leader

Quality Services Moving; Virginia; On-site; USD 90,000 - 140,000; Full time

Job summary

Quality Services Moving is seeking a Quality Control & Training Manager to lead employee development, uphold high service standards, and drive continuous improvement across operations. You will mentor teams, conduct field audits, and strengthen safety adherence while partnering with leadership to elevate performance.

The role emphasizes coaching, accountability, and building capable leaders who can sustain exceptional customer experiences in moving and storage services.

Qualifications

• Experience leading quality control and training programs.
• Background in operations, logistics, moving/storage or warehousing.
• Strong coaching, mentoring, and conflict-resolution skills.
• Excellent organizational and problem-solving abilities.
• Ability to hold teams accountable with a positive approach.
• Knowledge of safety programs, operational compliance, and DOT regulations is a plus.

Responsibilities

• Lead onboarding, training, coaching, and professional development initiatives
• Conduct field observations, quality inspections, and operational audits
• Reinforce company procedures, service standards, safety requirements, and best practices
• Identify performance gaps and implement effective coaching and corrective action plans
• Partner with department leaders to improve employee performance and operational consistency
• Develop future leaders through mentorship, accountability, and ongoing feedback
• Monitor compliance with company policies and operational standards
• Analyze performance trends and recommend process improvements
• Maintain training records, audit documentation, and quality reporting
• Promote a culture of professionalism, ownership, continuous learning, and service excellence

Skills

Leadership

Training

Quality Control

Operations & Logistics

Coaching

Mentoring

Conflict Resolution

Organizational Skills

Problem Solving

Accountability

Safety & Compliance

DOT Regulations

Job description

Job Description

Quality Control & Training Manager | Team Development Leader

Build Better Teams. Raise Standards. Drive Results.

We are seeking a motivated and influential Quality Control & Training Manager to lead employee development, strengthen operational performance, and ensure exceptional service execution throughout our organization.

This role is ideal for a leader who enjoys coaching others, improving processes, and creating accountability. You will play a critical role in developing employees, identifying opportunities for improvement, and helping teams consistently perform at a higher level.

As a trusted partner to both field personnel and management, you will help establish clear expectations, reinforce operational standards, and provide the training and support employees need to succeed. Your ability to lead by example, build trust, and drive continuous improvement will directly impact employee performance, customer satisfaction, and overall operational success.

What You'll Do

• Lead onboarding, training, coaching, and professional development initiatives
• Conduct field observations, quality inspections, and operational audits
• Reinforce company procedures, service standards, safety requirements, and best practices
• Identify performance gaps and implement effective coaching and corrective action plans
• Partner with department leaders to improve employee performance and operational consistency
• Develop future leaders through mentorship, accountability, and ongoing feedback
• Monitor compliance with company policies and operational standards
• Analyze performance trends and recommend process improvements
• Maintain training records, audit documentation, and quality reporting
• Promote a culture of professionalism, ownership, continuous learning, and service excellence

What We're Looking For

We're looking for someone who naturally earns respect, communicates effectively, and enjoys helping others improve. The ideal candidate is organized, proactive, detail-oriented, and comfortable working directly with employees in the field.

Preferred qualifications include:

• Leadership, training, or quality control experience
• Background in operations, logistics, transportation, moving and storage, warehousing, or service-based industries
• Strong coaching, mentoring, and conflict-resolution skills
• Excellent organizational and problem-solving abilities
• Ability to hold teams accountable while maintaining a positive and supportive approach
• Knowledge of safety programs, operational compliance, and DOT regulations is a plus

Why This Role Matters

The Quality Control & Training Manager serves as a key driver of operational excellence. Success in this position means stronger teams, improved customer experiences, safer operations, and higher performance across the organization.

If you are passionate about developing people, improving results, and creating a culture where employees can thrive, we'd like to hear from you.

Competitive Compensation Comprehensive Benefits Career Growth Opportunities

Equal Opportunity Employer (E.O.E.)

Company Description

Since 1994, we’ve delivered premier domestic and international moving and storage solutions to Washington, DC’s elite clientele, transitioning DoD personnel, international corporations, and residential customers.