Quality Assurance Leader: Elevate Standards & Satisfaction

Matthews International; Indiana; On-site; USD 90,000 - 130,000; Full time

Job summary

Matthews International seeks a Manager of Quality Assurance to lead the division quality program, maximize customer satisfaction, and reduce deficiencies. This role plans, coordinates, and directs QA processes for production, ensuring compliance with standards and regulations.

The incumbent will mentor teams, present to management, and develop training programs while maintaining government-required training and driving continuous improvement across operations.

Qualifications

• Bachelor's Degree in related field
• Advanced degree (MBA, Master's) preferred
• 8+ years progressive experience; or equivalent combination of education and experience
• 5+ years in a leadership role (direct or indirect)
• High degree of proficiency MS Office Suite, Outlook & Internet applications
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
• Solid understanding and application of mathematical concepts
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and senior management
• Self-motivated with critical attention to detail, deadlines and reporting

Responsibilities

• Manages the division quality program to maximize customer satisfaction and reduce deficiencies.
• Plans, coordinates, and directs quality processes to ensure QA of production.
• Ensures operations follow government and environmental regulations and safety activities.
• Develops and maintains standards for inspection, testing, and evaluation.
• Reviews data from quality control activities for consistency with company policies and procedures.
• Directs employees in inspection and testing to maintain control over materials, products, and processes.
• Implements and maintains government-required training programs.
• Mentors and develops team; presents technical information to management.

Skills

Quality management

Leadership

Project management

Data analysis

Education

Bachelor's degree in related field

MBA/MS preferred

Tools

MS Office Suite

Outlook

Internet applications

Job description

Matthews International seeks a Manager of Quality Assurance to lead the division quality program, maximize customer satisfaction, and reduce deficiencies. This role plans, coordinates, and directs QA processes for production, ensuring compliance with standards and regulations.

The incumbent will mentor teams, present to management, and develop training programs while maintaining government-required training and driving continuous improvement across operations.