Quality Technician – Audits, Compliance & CI

Smurfit Westrock plc; Springfield (MA); On-site; USD 60,000 - 64,000; Full time

Job summary

Smurfit Westrock plc in Springfield, MA is seeking a Quality Technician to support internal and external quality complaint resolution, perform audits, and help maintain efficient production operations. You will work with the Quality Manager to enforce processes, policies, and procedures across the site.

The role focuses on SOP execution, coordinating audits with multiple stakeholders, monitoring regulatory compliance, and driving continuous quality improvements using data.

Qualifications

• High school diploma or G.E.D. required.
• 3–5 years of manufacturing experience.
• Ability to learn proprietary software and QA systems.
• Strong knowledge of quality standards and methodologies.
• Effective communication and teamwork abilities.
• Proven problem-solving track record.

Responsibilities

• Assist with review, approval, and execution of SOPs for site implementation.
• Coordinate and execute internal, customer, supplier, and regulatory audits.
• Monitor compliance with policies, procedures, regulations, and customer requirements.
• Assist with investigation of risks, complaints, and corrective actions.
• Collaborate with Quality Manager and production managers to improve quality and reduce costs.
• Track quality data, drive CAPA, and isolate issues with data.
• Support training for quality management and continuous improvement.
• Ensure adherence to safety and quality standards.

Skills

High school diploma

Manufacturing experience

Software proficiency

Quality standards

Communication skills

Problem-solving

Education

G.E.D. or High School Diploma

Tools

Quality management software

Job description

Smurfit Westrock plc in Springfield, MA is seeking a Quality Technician to support internal and external quality complaint resolution, perform audits, and help maintain efficient production operations. You will work with the Quality Manager to enforce processes, policies, and procedures across the site.

The role focuses on SOP execution, coordinating audits with multiple stakeholders, monitoring regulatory compliance, and driving continuous quality improvements using data.