Quality Manager – Manufacturing Excellence & Compliance

Smurfit-Westrock; Ayer (MA); Sur place; USD 76 000 - 127 000; Plein temps

Résumé du poste

Smurfit Westrock in Devens, MA is seeking a Quality Manager to ensure quality standards are maintained across production, audits, and continuous improvement initiatives.

You will lead investigations of complaints, drive corrective actions, and partner with production to maximize product quality while controlling costs. Strong communication, problem-solving, and Six Sigma/ISO knowledge are essential.

Qualifications

• Strong communication and interpersonal skills to engage and inspire others to comply with quality standards.
• Proven track record of problem-solving in a manufacturing setting.
• Solid understanding of quality assurance, data analysis and business insights.
• Knowledge of quality standards and methodologies (Six Sigma, ISO).
• Ability to learn and use enterprise complaint management software.

Responsabilités

• Review, approve, and execute facility and corporate SOPs for site implementation.
• Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits.
• Monitor and ensure compliance with policies, procedures, regulations, and customer requirements.
• Investigate detected risks or failures, complaints, and corrective/preventive actions.
• Work with production managers to maximize product quality and reliability and minimize cost.
• Track, analyze, and lead initiatives for internal quality and customer complaint issues.
• Document and approve site-specific one-time occurrences like reworks or deviations.
• Leverage enterprise technology to analyze quality complaints and track actions.
• Drive facility improvement initiatives based on performance data.
• Lead quality technicians and SQF readiness resources; prioritize work effectively.
• Provide tools and training for quality management and improvement.

Connaissances

Communication skills

Problem-solving

Quality assurance

Data analysis

Six Sigma

ISO Certification

Enterprise software

Formation

High School diploma or GED

Outils

Proprietary software programs

Enterprise complaint management software

Description du poste

Smurfit Westrock in Devens, MA is seeking a Quality Manager to ensure quality standards are maintained across production, audits, and continuous improvement initiatives.

You will lead investigations of complaints, drive corrective actions, and partner with production to maximize product quality while controlling costs. Strong communication, problem-solving, and Six Sigma/ISO knowledge are essential.