Quality Technician

Smurfit Westrock; Springfield (MA); On-site; USD 60,000 - 64,000; Full time

Job summary

Smurfit Westrock plc in Springfield, MA is seeking a Quality Technician to support internal and external quality complaint resolution, perform audits, and help maintain efficient production operations. You will work with the Quality Manager to enforce processes, policies, and procedures across the site.

The role focuses on SOP execution, coordinating audits with multiple stakeholders, monitoring regulatory compliance, and driving continuous quality improvements using data.

Qualifications

• High school diploma or G.E.D. required.
• 3–5 years of manufacturing experience.
• Ability to learn proprietary software and QA systems.
• Strong knowledge of quality standards and methodologies.
• Effective communication and teamwork abilities.
• Proven problem-solving track record.

Responsibilities

• Assist with review, approval, and execution of SOPs for site implementation.
• Coordinate and execute internal, customer, supplier, and regulatory audits.
• Monitor compliance with policies, procedures, regulations, and customer requirements.
• Assist with investigation of risks, complaints, and corrective actions.
• Collaborate with Quality Manager and production managers to improve quality and reduce costs.
• Track quality data, drive CAPA, and isolate issues with data.
• Support training for quality management and continuous improvement.
• Ensure adherence to safety and quality standards.

Skills

High school diploma

Manufacturing experience

Software proficiency

Quality standards

Communication skills

Problem-solving

Education

G.E.D. or High School Diploma

Tools

Quality management software

Job description

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Job Title : Quality Technician

Location: 320 Parker Street, Springfield, MA 01129

Pay: $29.38/hr

Shift: 7 am - 3 pm. Must be flexible to start earlier or stay later as needed (based on business needs)

Overtime: Must be flexible to work overtime

Union Plant

The Opportunity

When you join Smurfit Westrock, you will be joining a team that creates sustainable paper and packaging solutions that help move the world forward. In this role, you will assist with internal and external quality complaint resolution, execution of audits, and help ensure efficient and smooth operations within the production facility. You will work closely with the Quality Manager and play an important role in ensuring that quality standards are met and maintained by understanding, implementing, and enforcing Customer, Regulatory, and Smurfit Westrock processes, policies, and procedures.

How You Will Make an Impact

• Assist with the review, approval, and execution of facility and corporate standard operating procedures for site implementation
• Assist with coordination and execution of internal, customer, supplier, subcontractor, and regulatory audits
• Assist with monitoring and ensuring compliance with current policies, procedures, regulatory requirements, and customer requirements
• Assist with coordination and execution of investigation of detected risks or failures, complaints, and corrective/preventative actions
• Partner with Quality Manager and production managers to maximize product quality and reliability and minimize cost
• Partner with Quality Manager to track, analyze, and lead initiatives for all internal quality and customer complaint issues
• Assist Quality Manager to determine, document, and approve site‑specific or one‑time occurrences such as protocols (reworks, validations, etc.), deviations (planned or unplanned), waivers, or releases for materials and products as required
• Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues related to rejected products when applicable
• Partner with Quality Manager to execute facility improvement initiatives as determined from performance data
• Assist Quality Manager to provide tools and training for quality management and quality improvement to the facility staff
• Comply with applicable safety, quality, and company standards
• Ensure commitment to safety, quality, and continuous improvement initiatives
• Align with Smurfit Westrock's values of safety, loyalty, integrity and respect

What You Need to Succeed

Required Qualifications

• High school diploma or G.E.D.
• 3 to 5 years of work‑related manufacturing experience
• Ability to learn proprietary software programs and leverage enterprise complaint management software
• Thorough knowledge of quality standards and methodologies
• Demonstrate strong communication and interpersonal skills to engage and inspire others to comply with quality standards
• Proven track record of problem‑solving

The starting rate is $29.38 per hour based on experience, depending on your role, level, and location. The benefits for this role may include short‑term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 10 days of paid vacation will be granted, and 11 days of paid holidays, subject to annual change. Your actual pay will be based on your work location and other factors, such as your skills, experience, and education. To learn more about the specific salary range for your preferred location, please contact your recruiter during the hiring process.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.