Field Quality Lead - Engineered Systems

Getz Fire Equipment Co.; Peoria (IL); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

Life & AD&D Insurance

401(k) Retirement

Profit Sharing

Paid Time Off

Paid Holidays

Job summary

Getz Fire Equipment Company in Peoria, IL is seeking a Quality Support Specialist for Engineered Systems to lead field quality checks, coach technicians, and coordinate daily assignments. This safety-sensitive role uses company vehicle and requires adherence to NFPA standards.

You’ll serve as frontline support for technicians, handle field inquiries, prepare quotes, and collaborate with other departments to ensure service levels meet Getz standards.

Qualifications

• High school diploma or equivalent.
• Several years of field experience as an Engineered Systems service technician.
• Knowledge of NFPA 72, 12, 17, 2001 and applicable codes.
• Strong communication and organizational skills; ability to train and mentor technicians.
• NICET Level II and manufacturer certifications; CDL with HazMat endorsement preferred, not required.
• Computer skills and a valid driver's license.
• Ability to pass a background check and pre-employment and random drug screening; ATF clearance as employee possessor of explosive materials.

Responsibilities

• Conduct regular field quality control checks and ride-alongs, and report results to the Division Manager.
• Serve as the first point of contact for technician questions, job assignments, and scheduling.
• Resolve customer complaints at the field level and assist technicians when service falls behind.
• Hold vehicles, storage units, and branch offices to company cleanliness standards, and check that technicians have the tools and inventory they need.
• Review technician reports for accuracy and serve as backup trainer for hands-on customer training.
• Coordinate with other Getz departments, schedule apprentice technicians, cover after-hours service calls, and prepare deficiency quotes for customers.

Skills

Strong communication

Organizational skills

Field mentoring

Customer service

Safety compliance

NFPA knowledge

Education

High School Diploma or equivalent

NICET Level II

Manufacturer factory certifications

Tools

CDL with HazMat endorsement

Basic computer skills

Tooling & inventory management

Job description

Getz Fire Equipment Company in Peoria, IL is seeking a Quality Support Specialist for Engineered Systems to lead field quality checks, coach technicians, and coordinate daily assignments. This safety-sensitive role uses company vehicle and requires adherence to NFPA standards.

You’ll serve as frontline support for technicians, handle field inquiries, prepare quotes, and collaborate with other departments to ensure service levels meet Getz standards.