Quality Lead: ISO 9001 Audits & Continuous Improvement

Bertelsmann-Jobs; Memphis (TN); On-site; USD 60,000 - 86,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Pay

401(k) Matching

Paid Time Off

Flexible Spending Accounts

Voluntary benefits

Job summary

Arvato is seeking a Quality Supervisor to ensure ISO9001 compliance and operational excellence. Lead the Quality Team, perform audits, analyze data, and drive corrective actions. You will coordinate with Operations, internal teams, and external partners, shaping a culture of accountability and improvement.

The role emphasizes resource planning, root-cause analysis, and the implementation of strategic quality plans to optimize efficiency and reliability across processes.

Qualifications

• BS degree or community college courses in quality; ASQ certificate preferred.
• Minimum 2 years’ experience in a Quality role in manufacturing; 2 years of direct supervision.
• Proficient in SPC.
• Familiar with Occupational Health and Safety Act and Regulations.
• Vast knowledge of ISO9001 quality standards and procedures.

Responsibilities

• Oversee resource allocation for Quality Team auditing activities.
• Administer daily tasks for Quality Department personnel.
• Plan manpower coverage to ensure proper staffing per Operations plan.
• Lead audits and drive corrective actions and RCCA with cross-functional teams.
• Develop PFMEAs/Control Plans and document control activities.
• Communicate issues and coordinate with customers and suppliers.

Skills

SPC analysis

Excel

Quality management

Leadership

Education

BS in Quality/Engineering

Quality Assurance Certificate (ASQ)

Tools

Microsoft Office

Job description

Arvato is seeking a Quality Supervisor to ensure ISO9001 compliance and operational excellence. Lead the Quality Team, perform audits, analyze data, and drive corrective actions. You will coordinate with Operations, internal teams, and external partners, shaping a culture of accountability and improvement.

The role emphasizes resource planning, root-cause analysis, and the implementation of strategic quality plans to optimize efficiency and reliability across processes.