Quality Control Supervisor – GMP/ISO Healthcare Logistics

Vochure; Memphis (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Arvato is a global 3PL provider specializing in regulated healthcare logistics. The Quality Control Supervisor will oversee daily QC operations, ensuring compliance with GMP/GDP, ISO 9001 and ISO 13485 through established procedures.

In this role you will supervise QC staff, analyze KPIs and support internal audits, CAPAs, and supplier qualification programs, partnering with Operations, Inventory, and Quality Assurance to sustain product quality and customer satisfaction.

Qualifications

• Bachelor's/associate degree in a scientific, technical, quality-related field, or equivalent work experience.
• 3+ years in a quality role within a regulated environment (medical device, pharmaceutical, biotech, or healthcare logistics).
• Previous supervisory or team leadership experience.
• Working knowledge of ISO 9001, ISO 13485, and FDA 21 CFR Part 820 requirements.
• Excellent attention to detail and organizational skills.
• Strong verbal and written communication abilities.
• Proficiency with Microsoft Office.
• Internal Auditor qualification preferred.
• Experience with MasterControl or similar eQMS platforms preferred.
• Experience in managing vendor qualification programs and recall processes preferred.
• Experience supporting FDA and ISO audits preferred.
• ASQ or equivalent certification preferred.

Responsibilities

• Supervises daily Quality Control activities to ensure inspections, verifications, and quality checks are performed in accordance with approved procedures and customer requirements.
• Monitors and analyzes quality KPIs, inventory discrepancies, and process trends, initiating corrective actions and continuous improvement activities as required.
• Supports investigations, deviations, CAPAs, and complaint-related activities to ensure timely resolution of quality issues.
• Utilizes MasterControl to manage training assignments, quality records, and quality events in accordance with established procedures.
• Ensures Quality Control personnel are appropriately trained and qualified to perform assigned responsibilities.
• Performs and oversees warehouse audits, process inspections, and verification activities to ensure compliance with quality and regulatory requirements.
• Supports customer audits, regulatory inspections, and certification audits by providing Quality Control documentation and operational support.
• Collaborates with Operations, Inventory, Customer Service, and Quality Assurance to maintain product quality, inventory accuracy, and customer satisfaction.

Skills

Strong verbal and written comms

Attention to detail

Organizational skills

Microsoft Office proficiency

Education

Bachelor's / Associate degree in science or quality field

Tools

MasterControl

Job description

Arvato is a global 3PL provider specializing in regulated healthcare logistics. The Quality Control Supervisor will oversee daily QC operations, ensuring compliance with GMP/GDP, ISO 9001 and ISO 13485 through established procedures.

In this role you will supervise QC staff, analyze KPIs and support internal audits, CAPAs, and supplier qualification programs, partnering with Operations, Inventory, and Quality Assurance to sustain product quality and customer satisfaction.