Quality & Training Lead — RCA & Compliance Expert

Bertelsmann-Jobs; Salt River (KY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

401(k) with company match

Paid Time Off

Flexible Spending Accounts

Employee Assistance Program

Tuition reimbursement

Job summary

Arvato is a global 3PL provider delivering supply chain and e-commerce solutions. The Lead Quality & Training Specialist will drive the Corrective Action System, coordinate cross-functional RCCA activities, and ensure ISO9001/13485 compliance across the organization.

You will train teams, support audits, and continuously improve quality performance. Qualified candidates bring leadership in quality management, RCCA tools, and ERP experience (SAP).

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5 years' experience in Quality Management or a leadership role.
• Working knowledge of core quality system principles, including PPAP, SPC, APQP, and RCCA methods.
• Demonstrated expertise in RCCA, 5-Why, 8-Disciplines, Deming/PDCA, and A3; coaching in these methods.
• Six Sigma/Lean experience preferred.
• Knowledge of MS Office and ERP Systems (SAP).
• Experience with quality management systems and audit tools.

Responsibilities

• Develop, launch, and maintain the Corrective Action System to meet ISO9001/13485 and CSRs.
• Review documented processes against corrective action plans to ensure safe, timely implementation.
• Enforce quality systems across departments with effective corrective actions and audits.
• Lead cross-functional meetings and RCA/Corrective Action activities.
• Provide detailed problem-solving input to Operations and Quality and chair RCCA meetings.
• Coordinate and communicate RCCA findings; ensure timely closure of issues.
• Support surveillance of third-party quality audits to maintain certifications.
• Lead audits as appropriate and train personnel on corrective action procedures.
• Support Management Review with insights on effectiveness of the corrective action system.

Skills

RCCA

5-Why

8-Disciplines

Deming/PDCA

A3 problem solving

Six Sigma/Lean

Quality systems

MS Office

SAP

Education

Bachelor’s degree or equivalent

Tools

SAP

Master Control

MS Office

Job description

Arvato is a global 3PL provider delivering supply chain and e-commerce solutions. The Lead Quality & Training Specialist will drive the Corrective Action System, coordinate cross-functional RCCA activities, and ensure ISO9001/13485 compliance across the organization.

You will train teams, support audits, and continuously improve quality performance. Qualified candidates bring leadership in quality management, RCCA tools, and ERP experience (SAP).