Quality Supervisor: Lead ISO 9001 & Continuous Improvement

Arvato Bertelsmann; Memphis (TN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with company matching

Paid Time Off

Flex Spending Accounts

Employee Assistance Program

Job summary

Arvato Bertelsmann is seeking a Quality Supervisor in Memphis, TN to ensure operational excellence and ISO9001 compliance. You will oversee resource allocation, audits, root-cause analysis, and corrective actions while leading a dynamic quality team and collaborating with internal and external partners.

You will drive continuous improvement, develop control plans, and implement strategic quality initiatives to maintain high standards across all processes.

Qualifications

• BS degree or quality-related coursework; ASQ certificate preferred.
• Minimum 2 years in a quality role in manufacturing; 2 years supervising employees.
• Proficient in understanding and use of SPC.
• Proficient in Excel and Office applications.
• Familiar with OHSA/regulations.
• Strong time management and leadership of a large team.
• Vast knowledge of ISO9001 standards; Six Sigma desired.

Responsibilities

• Oversee resource allocation for Quality Team auditing activities.
• Lead audits and corrective actions with cross-functional teams.
• Plan staffing daily/weekly to align with Operations plan including overtime.
• Develop PFMEA/Control Plans as applicable.
• Coordinate Document Control activities at the site.
• Communicate audit findings and drive improvement plans.

Skills

SPC

People leadership

Excel

ISO 9001

Six Sigma

Quality assurance

Problem solving

Education

BS degree or quality-related coursework

ASQ certificate preferred

Tools

PFMEA

Document Control

SPC software

Job description

Arvato Bertelsmann is seeking a Quality Supervisor in Memphis, TN to ensure operational excellence and ISO9001 compliance. You will oversee resource allocation, audits, root-cause analysis, and corrective actions while leading a dynamic quality team and collaborating with internal and external partners.

You will drive continuous improvement, develop control plans, and implement strategic quality initiatives to maintain high standards across all processes.