Quality Supervisor

Arvato Bertelsmann; Kentucky; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company matching up to 6%

Paid Time Off (PTO)

Flexible Spending Accounts

Employee Assistance Program

Professional development opportunities

Job summary

Arvato Bertelsmann is seeking a Quality Supervisor to lead the Quality Team in a high-volume manufacturing environment in Kentucky. You will drive audits, RCCA, SPC analysis, and continuous improvement initiatives while ensuring ISO9001 compliance and strong cross-functional collaboration with Operations and external partners.

You will guide resource allocation, manning plans, and training to sustain quality excellence and customer satisfaction.

Qualifications

• BS degree or coursework in quality discipline.
• ASQ certificate is preferred.
• Minimum 2 years in a quality role with supervision experience.

Responsibilities

• Oversee resource allocation for Quality Team auditing activities.
• Lead daily quality department tasks and staffing.
• Coordinate manpower coverage to align with operations plan.
• Drive RCCA, SPC analysis, and other quality improvements.
• Develop PFMEAs/Control Plans for applicable areas.
• Manage document control at site level and ensure audit readiness.
• Lead cross-functional audits and train team members.
• Communicate with internal/external customers and stakeholders.
• Support continuous improvement and waste reduction initiatives.

Skills

SPC

Quality supervision

Lean Six Sigma

Team leadership

Time management

ISO9001 knowledge

Education

BS degree

ASQ certificate

Tools

Microsoft Excel

Job description

Company Description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we're on it.

Job Description

As a Quality Supervisor at Arvato, you will play a critical role in ensuring operational excellence and compliance with ISO9001 standards. This position oversees resource allocation, audit execution, and continuous improvement initiatives to maintain the highest levels of quality across all processes. You will lead a dynamic team, drive root cause analysis and corrective actions, and foster strong relationships with internal teams and external partners. Your leadership will be key in implementing strategic quality plans, optimizing efficiency, and supporting a culture of accountability and improvement.

YOUR TASKS

• Oversee allocation of resources in coordination of Quality Team auditing activities.
• Administer daily tasks for Quality Department personnel
• Plan for manpower coverage daily/weekly to ensure all areas are properly staffed in accordance with the Operations plan, including overtime, weekend, and holiday scheduling.
• Responsible for the effectiveness of troubleshooting, RCCA, SPC analysis, and other process improvements to the Quality Team.
• Develop (P/D)FMEAs/Control Plans as applicable.
• Coordination and execution of Document Control activities at the site level.
• Ensure positive customer/supplier communication and relationships through interpersonal skills and application of depth of knowledge of program requirements.
• Lead cross-functional meetings and facilitate teams for the execution of auditing and other quality department activities.
• Train Team Members on audit procedures, and ensure audits are performed as scheduled.
• Provide leadership and decision-making abilities as a liaison to the Operations team.
• Follow-up and accountability/coordination/problem-solving for corrective actions and internal audits.
• Communication, tracking, and data analysis of audit discrepancies.
• Response and reaction plan for escalations from Internal/External Customers/Operations Team and other departments as needed.
• Drive improvement plans relating to the effectiveness/efficiency of the Operation and Quality functions.
• Assists with Internal Audit scheduling, planning, and execution and assists with customer communications as needed.
• Provide Quality department representation/leadership to the Operations Team.
• Identify needs and initiate creation of process documentation, including but not limited to Work Instructions, PFMEAs, Control Plans, and Standard Work.
• Lead plant-wide efforts on continuous improvement/waste reduction/problem-solving through a task force (jishuken).
• Communicate potential problems to internal and external customers and make/implement recommendations for resolutions.
• Contribute and participate in the Quality Management System and the Environmental Management System to meet customer requirements and relevant international standards.
• Review and communicate Statistical Process Control (SPC) data; ensure action plans are in place where necessary.
• Ensure time management is properly managed/executed in the completion of all projects/duties.
• Assist with the needs of internal/external customers in addressing quality system requirements.

Qualifications

• Candidates with a BS degree, Community College courses in Quality-related discipline; Quality Assurance Certificate (ASQ) preferred.
• Minimum 2 years' experience in a Quality position in the manufacturing industry or related field; 2 years of direct supervision of employees. Must have experience in high-volume/high mix operations.
• Proficient in the understanding and use of Statistical Process Control (SPC).
• Proficient in Microsoft Excel and other Office programs/applications.
• Familiar with the Occupational Health and Safety Act and Regulations.
• High level of time management and demonstrated ability to lead a large team.
• Vast knowledge of ISO9001 quality standards and procedures
• Six Sigma background/experience desired
• Demonstrated success managing new initiatives while meeting operating and budgetary requirements.

Additional Information

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities in