Quality Assurance Lead – ISO9001 & Audits

Bertelsmann; Memphis (TN); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid time off

Job summary

Arvato is a leading global 3PL service provider focused on quality and compliance. The Quality Supervisor will oversee audit execution, RCCA, and continuous improvement initiatives to maintain ISO9001 standards across all processes.

You will lead a dynamic team, ensure resource alignment, and foster strong relationships with internal teams and external partners. The role emphasizes developing DFMEA/Control Plans, document control, data analysis of audit discrepancies, and escalation handling.

Qualifications

• BS degree in quality-related discipline; ASQ certification preferred.

Responsibilities

• Oversee resource allocation and auditing activities for Quality Team.
• Plan manpower coverage to ensure proper staffing per Operations plan.
• Lead root-cause analysis and corrective actions (RCCA) and process improvements.
• Coordinate and execute document control activities at site level.
• Train staff on audit procedures and ensure audits are performed as scheduled.
• Communicate with internal/external customers and maintain program requirements.
• Drive continuous improvement and quality management system initiatives.

Skills

SPC

Audit

Leadership

Quality systems

Education

BS in quality discipline

ASQ certificate preferred

Tools

Excel

Job description

Arvato is a leading global 3PL service provider focused on quality and compliance. The Quality Supervisor will oversee audit execution, RCCA, and continuous improvement initiatives to maintain ISO9001 standards across all processes.

You will lead a dynamic team, ensure resource alignment, and foster strong relationships with internal teams and external partners. The role emphasizes developing DFMEA/Control Plans, document control, data analysis of audit discrepancies, and escalation handling.