Quality Excellence Manager - Lead CI, CAPA & GMP

Smurfit Westrock; Joplin (MO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Health Savings Account with company +F

401(k) retirement plan with company 1:

Company-paid life insurance and short/

Job summary

Smurfit Westrock in Joplin, MO is seeking a Quality Manager to lead quality governance, drive continuous improvement, and ensure compliance with customer and regulatory standards. You will supervise a QA/QC team, partner with production, and advance an Integrated Quality Management System across quality, safety, and environmental areas.

The role emphasizes leadership, coaching, problem solving, and strong cross-functional collaboration to protect product integrity and customer satisfaction.

Qualifications

• Minimum 5 years’ experience in a Quality role at a senior or management level.
• Demonstrable experience of validating new equipment and processes.
• Knowledge of Good Manufacturing Practices (GMP).
• Project management and problem-solving skills such as 6 Sigma or other recognized techniques.
• Root cause analysis and problem-solving techniques.

Responsibilities

• Lead quality governance with site Leadership.
• Review the quality system to ensure compliance with customer and company guidelines.
• Provide guidance on all aspects of quality to site management and employees; train and coach staff.
• Recruit, develop, and manage a Quality team (QA/QC).
• Establish relationships with Customers and support external audits and CAPA processes.
• Lead quality initiatives to improve processes, safety, and cost performance.
• Develop an Integrated Quality Management System including quality, food safety, environment, health, and safety.
• Deliver GMP, Quality, and Food Safety training to all employees.

Skills

Leadership

Coaching & Development

Performance management

Communication

Quality governance

Problem-solving

MS Office

Tools

Microsoft Office

Job description

Smurfit Westrock in Joplin, MO is seeking a Quality Manager to lead quality governance, drive continuous improvement, and ensure compliance with customer and regulatory standards. You will supervise a QA/QC team, partner with production, and advance an Integrated Quality Management System across quality, safety, and environmental areas.

The role emphasizes leadership, coaching, problem solving, and strong cross-functional collaboration to protect product integrity and customer satisfaction.