Quality Engineer II - Customer-Focused Testing & Analysis

LG Electronics North America; Farmers Branch (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Paid time off

Short-term incentives

Mental health resources

Parental leave

Job summary

LG Electronics North America seeks a Quality Engineer II to support product quality and reliability through testing, failure analysis, and investigations while coordinating with customers and internal teams. The role involves root-cause identification, corrective actions, and cross-functional collaboration across North America and LG global teams.

The individual contributor position emphasizes ownership of customer quality issues, investigation leadership, and driving improvements from

Qualifications

• Understanding and applying quality assurance principles and testing methodologies.
• Root cause analysis and problem-solving skills.
• Ability to analyze technical information and quality data.
• Effective written and verbal communication with internal teams and customers.
• Experience working with cross-functional/global teams.

Responsibilities

• Perform product and compressor testing to evaluate performance, quality, and reliability.
• Conduct teardown and failure analysis to identify root causes of quality issues.
• Investigate customer complaints, field returns, warranty claims and coordinate corrective actions.
• Analyze quality data to identify trends and opportunities for improvement.
• Prepare quality reports including field return analysis and corrective actions.
• Serve as primary quality contact for assigned customer accounts and provide technical recommendations.

Skills

Quality assurance

Root cause analysis

Data analysis

Cross-functional collaboration

Written & verbal communication

Bilingual English/Korean

Education

Bachelor's degree in Engineering

Job description

LG Electronics North America seeks a Quality Engineer II to support product quality and reliability through testing, failure analysis, and investigations while coordinating with customers and internal teams. The role involves root-cause identification, corrective actions, and cross-functional collaboration across North America and LG global teams.

The individual contributor position emphasizes ownership of customer quality issues, investigation leadership, and driving improvements from