Customer-Facing Quality Engineer II

LG Energy Solution Michigan, Inc.

Holland, Northern (MI, KY)

Hybrid

USD 65,000 - 90,000

Full time

9 days ago

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Benefits offered by this job

100% employer-paid Medical, Dental, &

100% employer-paid disability and life

Generous Paid Time Off / Holidays

401k Retirement savings with company-m

Job summary

LG Energy Solution Michigan Inc. (LGESMI) is seeking a Customer Service Engineer II in the Quality Department to support OEM customers on projects involving failure investigations and root cause analysis.

The role requires structured problem solving, data analysis, and strong communication to drive corrective actions and customer satisfaction. You will collaborate with engineering, operations, and suppliers, monitor cost of quality, and travel domestically and internationally as needed to

Qualifications

Bachelor’s degree in a related field; MBA or MS preferred
3–6+ years of related experience in quality or customer-facing roles
Experience in statistics tools and root cause analysis
Strong verbal and written communication skills
Experience in project engineering or program management

Responsibilities

Serve as the primary customer-facing contact for quality topics and coordinate issues.
Analyze technical, operational, and customer issues to identify trends and improvements.
Monitor COQ costs including scrap, rework, warranty, supplier quality, and field failures.
Coordinate between engineering, operations, suppliers, and customers to drive corrective actions.
Conduct follow-up audits to verify corrective actions.
Collaborate cross-functionally to reduce costs while maintaining quality and customer satisfaction.
Travel to OEM, Tier 1 facilities or failed vehicle locations as needed.
Build strong customer relationships through proactive communication and issue resolution.
Conduct quarterly onsite customer visits to discuss quality and needs.
Perform other duties as assigned.