Quality Engineer I: Customer-Facing Investigations

Lg Energy Solution, Ltd.; Troy (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

100% employer-paid medical, dental, &視

100% employer-paid disability & life

Generous PTO & holidays

401k with company match

Job summary

LG Energy Solution Michigan Inc. seeks a Customer Service Engineer I in Quality to support OEM customers through failure investigations and root-cause analysis.

You will use structured problem-solving, statistics, and data interpretation to drive corrective actions and cost-reduction alongside cross-functional teams. Ideal candidates have strong communication, adaptability, and ownership, with openness to travel and broad cross-functional exposure across data analysis, logistics, and engineering

Qualifications

• Bachelor’s degree in Electrical, Chemical, Statistics, Mathematics, Computer science, Data Science, Mechanical engineering, or related field required.
• MBA or MS or equivalent relevant experience preferred.

Responsibilities

• Collaborate with cross-functional teams to identify cost-reduction opportunities while maintaining product quality, customer satisfaction, and operational performance.
• Analyze technical, operational, and customer-related issues to identify trends, contributing factors, and improvement opportunities.
• Monitor and evaluate Cost of Quality (COQ) including scrap, rework, warranty, supplier quality, and field failure-related costs.
• Act as a liaison between engineering, operations, suppliers, and the customer to facilitate effective problem-solving and corrective action activities.
• Conduct follow-up audits to verify effective implementation of corrective and preventive actions.
• Serve as a customer-facing representative and primary point of contact for any quality-related topic, including failure investigation updates, root cause analysis, corrective actions, issue escalation, issue coordination.

Skills

Communication skills

Quality tools

Statistical analysis

Data-driven mindset

Structured problem-solving

Travel readiness

MS Office

Education

Bachelor’s degree in STEM or related field

Tools

Minitab

Power BI

Excel

Python

Job description

LG Energy Solution Michigan Inc. seeks a Customer Service Engineer I in Quality to support OEM customers through failure investigations and root-cause analysis.

You will use structured problem-solving, statistics, and data interpretation to drive corrective actions and cost-reduction alongside cross-functional teams. Ideal candidates have strong communication, adaptability, and ownership, with openness to travel and broad cross-functional exposure across data analysis, logistics, and engineering