Quality Engineer II: Root-Cause Detective for Quality Issues

LG Electronics, Inc.; Farmers Branch (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

No-cost medical premiums for you and/​

401(k) with company matching

Paid time off

Job summary

LG Electronics, Inc. is seeking a Quality Engineer II to join our North America Component Solutions team.

The role focuses on product testing, failure analysis, and quality investigations with customers and cross-functional teams to resolve issues and drive continuous improvement. You will collaborate with Quality Assurance, Sales Engineering, and global manufacturing teams, lead investigations, and implement corrective actions to enhance product quality and reliability across compressors, HVAC

Qualifications

• Bachelor's degree in Engineering or related technical field.
• Ability to understand and apply quality assurance principles, testing methodologies, and analytical processes.
• Strong problem-solving and root cause analysis skills.
• Strong written and verbal communication skills for internal teams and customers.
• Experience with quality engineering, manufacturing quality, supplier quality, or related environments preferred.

Responsibilities

• Perform product and compressor testing to evaluate performance, quality, and reliability.
• Conduct teardown and failure analysis to identify root causes of issues.
• Investigate customer complaints, field returns, warranty claims, and coordinate corrective actions.
• Analyze quality data to identify trends and opportunities for improvement.
• Prepare quality reports and document corrective actions.
• Serve as primary quality contact for assigned customer accounts and provide technical recommendations.

Skills

Quality assurance

Testing methodologies

Root cause analysis

Analytical skills

Communication

Education

Bachelor's degree in Engineering

Tools

Microsoft Excel

Job description

LG Electronics, Inc. is seeking a Quality Engineer II to join our North America Component Solutions team.

The role focuses on product testing, failure analysis, and quality investigations with customers and cross-functional teams to resolve issues and drive continuous improvement. You will collaborate with Quality Assurance, Sales Engineering, and global manufacturing teams, lead investigations, and implement corrective actions to enhance product quality and reliability across compressors, HVAC