Customer Quality Engineer I

LG Energy Solution; Troy (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision 100% employer

Disability & Life insurance paid by us

Paid Time Off & Holidays

401k with company match

Job summary

LG Energy Solution Michigan Inc. (LGESMI) seeks a Customer Service Engineer I in the Quality Department to support OEM customers on failure investigations and root cause analysis, applying structured problem-solving and data analysis to drive corrective actions and improve quality and customer satisfaction.

This role offers cross-functional collaboration with engineering, operations, and supply chain teams, opportunities for data-driven improvement, and travel as needed to support customers

Qualifications

• Bachelor’s Degree in a related field required; advanced degree preferred
• Experience with root cause analysis using structured problem-solving tools
• Customer-facing experience with strong communication skills

Responsibilities

• Collaborate with cross-functional teams to identify cost-reduction opportunities while maintaining product quality and customer satisfaction
• Analyze technical, operational, and customer-related issues to identify trends and improvement opportunities
• Monitor and evaluate Cost of Quality (COQ) including scrap, rework, warranty, supplier quality, and field costs
• Serve as customer-facing representative for quality topics and updates on investigations and corrective actions
• Conduct quarterly onsite customer visits to strengthen relationships and understand customer needs

Skills

Verbal communication

Written communication

Cross-functional collaboration

Structured problem solving

Data-driven mindset

Travel readiness

MS Office

Education

Bachelor's Degree (Electrical, Chemical, Statistics, Math, CS, Data Science, Mechanical Eng)

Tools

Minitab

Excel

Power BI

Python

Job description

LG Energy Solution Michigan Inc. (LGESMI) seeks a Customer Service Engineer I in the Quality Department to support OEM customers on failure investigations and root cause analysis, applying structured problem-solving and data analysis to drive corrective actions and improve quality and customer satisfaction.

This role offers cross-functional collaboration with engineering, operations, and supply chain teams, opportunities for data-driven improvement, and travel as needed to support customers