Customer Quality Engineer I: RCA and Cross-Team Impact

LG Energy Solution Michigan, Inc.; Troy, Northern (MI, KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Disability insurance

Life insurance

Paid time off

Holidays

401k match

Diversity & inclusion

Job summary

LG Energy Solution Michigan, Inc. in Troy, MI is seeking a Customer Service Engineer I in the Quality Department.

You will support OEM customers on failure investigations, root-cause analysis, and corrective actions using structured problem-solving and data analysis. The role emphasizes customer-facing coordination, cross-functional collaboration, and the ability to travel domestically and internationally to OEM/Tier-1 sites as needed.

Qualifications

• Bachelor's degree in Electrical, Chemical, Statistics, Mathematics, Computer science, Data Science, Mechanical eng., or related field.

Responsibilities

• Collaborate with cross-functional teams to identify cost-reduction opportunities while maintaining product quality and customer satisfaction.
• Analyze technical, operational, and customer-related issues to identify trends and improvement opportunities.
• Monitor Cost of Quality (COQ) including scrap, rework, warranty, supplier quality, and field costs.
• Act as a liaison between engineering, operations, suppliers, and the customer for problem-solving and corrective actions.
• Conduct follow-up audits to verify corrective actions.
• Travel to OEM/Tier-1 facilities or failed vehicle locations as needed for containment support.
• Build strong customer relationships through proactive communication and issue resolution.

Skills

Communication skills

Quality tools

Statistical analysis

Minitab

Excel

Power BI

Python

Travel (domestic & international)

Cross-functional collaboration

Customer-facing

Education

Bachelor's degree

Tools

8D/Cause analysis

5 Why

Fishbone diagram

Job description

LG Energy Solution Michigan, Inc. in Troy, MI is seeking a Customer Service Engineer I in the Quality Department.

You will support OEM customers on failure investigations, root-cause analysis, and corrective actions using structured problem-solving and data analysis. The role emphasizes customer-facing coordination, cross-functional collaboration, and the ability to travel domestically and internationally to OEM/Tier-1 sites as needed.