Engineer I, Customer Service

LG Energy Solution; Troy (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision 100% employer

Disability & Life insurance paid by us

Paid Time Off & Holidays

401k with company match

Job summary

LG Energy Solution Michigan Inc. (LGESMI) seeks a Customer Service Engineer I in the Quality Department to support OEM customers on failure investigations and root cause analysis, applying structured problem-solving and data analysis to drive corrective actions and improve quality and customer satisfaction.

This role offers cross-functional collaboration with engineering, operations, and supply chain teams, opportunities for data-driven improvement, and travel as needed to support customers

Qualifications

• Bachelor’s Degree in a related field required; advanced degree preferred
• Experience with root cause analysis using structured problem-solving tools
• Customer-facing experience with strong communication skills

Responsibilities

• Collaborate with cross-functional teams to identify cost-reduction opportunities while maintaining product quality and customer satisfaction
• Analyze technical, operational, and customer-related issues to identify trends and improvement opportunities
• Monitor and evaluate Cost of Quality (COQ) including scrap, rework, warranty, supplier quality, and field costs
• Serve as customer-facing representative for quality topics and updates on investigations and corrective actions
• Conduct quarterly onsite customer visits to strengthen relationships and understand customer needs

Skills

Verbal communication

Written communication

Cross-functional collaboration

Structured problem solving

Data-driven mindset

Travel readiness

MS Office

Education

Bachelor's Degree (Electrical, Chemical, Statistics, Math, CS, Data Science, Mechanical Eng)

Tools

Minitab

Excel

Power BI

Python

Job description

LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium-ion polymer batteries and packs for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries! www.lgenergymi.com

Summary

As a Customer Service Engineer I in Quality Department, you will support OEM customers on projects involving failure investigations and root cause analysis, using structured investigation methodologies, analytical problem-solving skills, and statistical techniques to identify issues and drive effective corrective actions. We are looking for a highly motivated and customer-oriented professional with strong communication and interpersonal skills, a proactive attitude, and the ability to build positive relationships with customers and cross-functional teams. The ideal applicant demonstrates empathy, professionalism, adaptability, and a collaborative mindset, while maintaining a strong sense of ownership and accountability. This role is well suited for candidates who aspire to develop broad cross-functional expertise across areas such as data analysis, logistics, operations, finance, negotiation, engineering coordination, and business communication.

Responsibilities

• Collaborate with cross-functional teams to identify cost-reduction opportunities while maintaining product quality, customer satisfaction, and operational performance
• Analyze technical, operational, and customer-related issues to identify trends, contributing factors, and improvement opportunities
• Monitor and evaluate Cost of Quality (COQ) including scrap, rework, warranty, supplier quality, and field failure-related costs
• Act as a liaison between engineering, operations, suppliers, and the customer to facilitate effective problem-solving and corrective action activities
• Conduct follow-up audits to verify effective implementation of corrective and preventive actions
• Serve as a customer-facing representative and primary point of contact for any quality-related topic, including failure investigation updates, root cause analysis, corrective actions, issue escalation, issue coordination
• Analyze technical, operational, and customer-related issues to identify trends, contributing factors, and improvement opportunities
• Monitor and evaluate Cost of Quality (COQ) including scrap, rework, warranty, supplier quality, and field failure-related costs
• Act as a liaison between engineering, operations, suppliers, and the customer to facilitate effective problem-solving and corrective action activities
• Conduct follow-up audits to verify effective implementation of corrective and preventive actions
• Collaborate with cross-functional teams to identify cost-reduction opportunities while maintaining product quality, customer satisfaction, and operational performance
• Travel to OEM, Tier 1 supplier facilities or failed vehicle location as needed, including support for containment activities
• Cultivate strong customer relationships through proactive communication, responsiveness, professionalism, and effective issue resolution
• Serve as a customer-facing representative and primary point of contact for any quality-related topic, including failure investigation updates, root cause analysis, corrective actions, issue escalation, issue coordination
• Conduct quarterly onsite customer visits to strengthen customer relationships, support quality discussions, and understand customer needs and concerns
• Perform other duties as assigned

Qualifications

• Bachelor’s Degree in Electrical, Chemical, Statistics, Mathematics, Computer science, Data Science, Mechanical engineering, or related field required, MBA or MS or equivalent relevant experience preferred

Experience

• 0-3+ years of related experience
• Experience in root cause analysis using structured problem-solving tools and methodologies
• Experience in customer-facing roles with strong verbal and written communication skills

Skills

• Strong verbal and written communication skills
• Knowledge of quality-related tools (8D, 5 Why, Fishbone diagram)
• Statistical analysis and data interpretation skills (Minitab, Excel, Power Bi, Python, or similar tools)
• Results-oriented and data-driven mindset
• Attention to detail
• Strong perseverance and self-motivation
• Structured problem-solving skills and critical thinking
• Ability to work flexible hours as needed to support customer requirements
• Ability to travel domestically and internationally as needed
• MS Office Suite

Benefits Overview

• 100% employer-paid Medical, Dental, and Vision premiums for you and your family
• 100% employer-paid disability and life insurance
• Generous Paid Time Off / Holidays
• Opportunity to grow in a diverse work environment with a global company
• 401k Retirement savings and planning with a generous company match

LGESMI is an Equal Opportunity employer that values the diversity of its workforce. EEO