Engineer II, Customer Service

LG Energy Solution Michigan, Inc.; Holland, Northern (MI, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

100% employer-paid Medical, Dental, &

100% employer-paid disability and life

Generous Paid Time Off / Holidays

401k Retirement savings with company-m

Job summary

LG Energy Solution Michigan Inc. (LGESMI) is seeking a Customer Service Engineer II in the Quality Department to support OEM customers on projects involving failure investigations and root cause analysis.

The role requires structured problem solving, data analysis, and strong communication to drive corrective actions and customer satisfaction. You will collaborate with engineering, operations, and suppliers, monitor cost of quality, and travel domestically and internationally as needed to

Qualifications

• Bachelor’s degree in a related field; MBA or MS preferred
• 3–6+ years of related experience in quality or customer-facing roles
• Experience in statistics tools and root cause analysis
• Strong verbal and written communication skills
• Experience in project engineering or program management

Responsibilities

• Serve as the primary customer-facing contact for quality topics and coordinate issues.
• Analyze technical, operational, and customer issues to identify trends and improvements.
• Monitor COQ costs including scrap, rework, warranty, supplier quality, and field failures.
• Coordinate between engineering, operations, suppliers, and customers to drive corrective actions.
• Conduct follow-up audits to verify corrective actions.
• Collaborate cross-functionally to reduce costs while maintaining quality and customer satisfaction.
• Travel to OEM, Tier 1 facilities or failed vehicle locations as needed.
• Build strong customer relationships through proactive communication and issue resolution.
• Conduct quarterly onsite customer visits to discuss quality and needs.
• Perform other duties as assigned.

Skills

Customer-facing communication

Data analysis

Root cause analysis

Project management

Cross-functional collaboration

Travel readiness

Education

Bachelor’s degree in a relevant field

Tools

Minitab

Excel

Power BI

Tableau

R/Python

MS Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Troy, MI, US

LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium-ion polymer batteries and packs for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries! www.lgenergymi.com

Summary:

As a Customer Service Engineer II in Quality Department, you will support OEM customerson projects involving failure investigations and root cause analysis, using structured investigation methodologies, analytical problem-solving skills, and statistical techniques to identify issues and drive effective corrective actions. We are looking for a highly motivated and customer-oriented professional with strong communication and interpersonal skills, a proactive attitude, and the ability to build positive relationships with customers and cross-functional teams. The ideal applicant demonstrates empathy, professionalism, adaptability, and a collaborative mindset, while maintaining a strong sense of ownership and accountability. This role is well suited for candidates who aspire to develop broad cross-functional expertise across areas such as data analysis, logistics, operations, finance, negotiation, engineering coordination, and business communication.

Responsibilities:

• Serve as a customer-facing representative and primary point of contact for any quality-related topic, including failure investigation updates, root cause analysis, corrective actions, issue escalation, issue coordination.
• Analyze technical, operational, and customer-related issues to identify trends, contributing factors, and improvement opportunities.
• Monitor and evaluate Cost of Quality (COQ) including scrap, rework, warranty, supplier quality, and field failure-related costs.
• Act as a liaison between engineering, operations, suppliers, and the customer to facilitate effective problem-solving and corrective action activities.
• Conduct follow-up audits to verify effective implementation of corrective and preventive actions.
• Collaborate with cross-functional teams to identify cost-reduction opportunities while maintaining product quality, customer satisfaction, and operational performance
• Travel to OEM, Tier 1 supplier facilities or failed vehicle location as needed, including support for containment activities
• Cultivate strong customer relationships through proactive communication, responsiveness, professionalism, and effective issue resolution.
• Conduct quarterly onsite customer visits to strengthen customer relationships, support quality discussions, and understand customer needs and concerns.
• Perform other duties as assigned

Qualifications:

• Bachelor’s Degree in Finance, Statistics, Mathematics, Data Science, Business Administration, Engineering, Industrial Engineering, or related field required, MBA or MS or equivalent relevant experience preferred

Experience:

• 3-6+ years of related experience
• Experience in analyzing data using statistical tools
• Experience in root cause analysis using structured problem-solving tools and methodologies
• Experience in customer-facing roles with strong verbal and written communication skills
• Experience in project engineering, or program management

Skills:

• Strong verbal and written communication skills
• Knowledge of quality-related tools (8D, 5 Why, Fishbone diagram)
• Statistical analysis and data interpretation skills (Minitab, Excel, Power Bi, Tableau, R, Python, or similar tools)
• Results-oriented and data-driven mindset
• Strong perseverance and self-motivation
• Structured problem-solving skills and critical thinking
• Technically proficient and motivated to continuously improve
• Familiarity with automotive quality systems
• Ability to work flexible hours as needed to support customer requirements.
• Ability to travel domestically and internationally as needed
• MS Office Suite

Benefits Overview

• 100% employer-paid Medical, Dental, and Vision premiums for you and your family
• 100% employer-paid disability and life insurance
• Generous Paid Time Off / Holidays
• Opportunity to grow in a diverse work environment with a global company
• 401k Retirement savings and planning with a generous company match

LGESMI is an Equal Opportunity employer that values the diversity of its workforce. EEO