Quality Control / Training Manager

Goodwill Industries; Miami (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Goodwill Industries is seeking a Training Administrator for our Florida operations. The role focuses on ensuring consistent performance across contracts through training and assessments aligned with the Scope of Work and customer expectations.

You will schedule site visits, maintain training records, manage the training database, and support the Safety Program with monthly training activities. A BA in business or related field is required, with strong communication and data accuracy skills.

Qualifications

• BA degree in business or related field.
• Training experience preferred.
• Strong communication and data accuracy required.

Responsibilities

• Schedule contract site visits and ensure safety training.
• Ensure employees receive orientation and annual training; follow up.
• Maintain training database and prepare periodic reports.
• Assist with training needs identified by accounts or Corrective Action/Preventive Action program.
• Support Safety Program by distributing monthly safety training.
• Develop and maintain elements of the Service Contracts' Quality Management System as required.
• Manage inventory records for all accounts using CompuClean.
• Manage equipment maintenance and repair records in CompuClean.
• Maintain a resource library of MSDS, training materials, videos, and forms.
• Proficient in MS Word and Excel for correspondence, reports, and detailed spreadsheets.
• Other duties may be assigned.

Skills

Training delivery

Communication skills

Data management

Microsoft Office

Record keeping

Education

BA in business or related field

Tools

CompuClean

Excel

Job description

Responsible for ensuring a consistent level of performance across all contracts, through training and assessments based on standards defined in the Scope of Work and the customer’s expectations

Essential Duties and Responsibilities

• Work under the direction of the VP Service Contract and in conjunction with the Division Operations Manager, scheduling contract site visits to ensure that all employees are adequately trained in the safest manner to perform job procedures. Contribute to the review of procedures/work instructions.
• Ensure division employees receive all required training, including, but not limited to, orientation, ongoing, and annual. Follow up when training is not completed. Maintain training records.
• Maintain the training database and provide periodic reports to supervisors and managers.
• Assist supervisors and managers with training needs identified by the account or through the Corrective Action/Preventive Action program.
• Support Goodwill’s Safety Program by distributing and collecting monthly safety training.
• Assist with the development and maintenance of other elements of the Service Contracts’ Quality Management System as required.
• Manage inventory records for all accounts using CompuClean.
• As needed, manage equipment maintenance and repair records using CompuClean.
• Maintain a resource library of MSDS, training materials, videos, audio tapes, and forms related to the building maintenance industry. Keep an index.
• Practical working knowledge of Microsoft Office, particularly Word and Excel, is required. Correspondence, reports, and memos, as well as detailed spreadsheets involving training, will be required.
• Other duties may be assigned.

Qualifications

Education and Experience

A BA degree in business or a related field is required, but on-the-job experience will be considered. Training experience preferred.

This position requires a high level of communication skills, including training line workers, supervisors, and managers, as well as maintaining a positive relationship with customers. Strict attention to detail and a high degree of accuracy is required for the collection and maintenance of data acquired by the person in this position.

Certificates/Licenses/Registrations

Valid State of Florida Driver’s License and a clean driving record.