Quality Control/Training Mgr (3697)

Goodwill South Florida; Miami (FL); Hybrid; USD 65,000 - 75,000; Full time

Job summary

Goodwill South Florida in Miami, FL, seeks a Training and Contracts Manager to ensure a consistent level of performance across all contracts through training and assessments aligned with the Scope of Work and customer expectations.

The role requires a bachelor’s degree in Business or related field, strong training and communication skills, and the ability to manage training records, schedules, and safety programs within the Service Contracts team.

Qualifications

• A bachelor's degree in Business or a related field is required; equivalent on-the-job experience may be considered.
• Training experience is preferred.
• Strong communication and data accuracy are essential.

Responsibilities

• Schedule contract site visits with the VP of Service Contracts and ensure staff are trained to perform procedures safely.
• Maintain training records and ensure required training (orientation, ongoing, annual) is completed.
• Maintain the training database and provide periodic reports to supervisors and managers.
• Assist with training needs identified by the account or through Corrective Action/Preventive Action programs.
• Support the Safety Program by distributing and collecting monthly safety training materials.
• Assist in developing and maintaining elements of the Service Contracts Quality Management System.
• Manage inventory records for all accounts using CompuClean; maintain equipment maintenance/repair records in CompuClean.
• Maintain a resource library of MSDS, training materials, videos, and forms; keep an index of resources.
• Proficient use of Microsoft Office, especially Word and Excel for correspondence and training spreadsheets.
• Perform other duties as assigned by the VP of Service Contracts to ensure safe and effective procedures.

Skills

Problem Solving

Oral Communication

Written Communication

Ethics

Planning/Organizing

Professionalism

Quality

Safety and Security

English Proficiency

Spanish

Education

Bachelor's degree in Business or related field

Tools

Microsoft Office

Word

Excel

Job description

Job DetailsJob Location: Goodwill Main Plant-GWIMP - Miami, FL 33142Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $65,000.00 - $75,000.00Travel Percentage: Up to 25%Job Shift: DayJob Category: ManagementSummary:

Responsible for ensuring a consistent level of performance across all contracts through training and assessments based on standards defined in the Scope of Work and the customer's expectations.

Essential Duties and Responsibilities:

• Work under the direction of the Vice President of Service Contracts and in conjunction with the Division Operations Manager to schedule contract site visits and ensure that all employees are adequately trained to perform job procedures safely. Contribute to the review of procedures and work instructions.
• Ensure division employees receive all required training, including, but not limited to, orientation, ongoing training, and annual training. Follow up when training is not completed. Maintain training records.
• Maintain the training database and provide periodic reports to supervisors and managers.
• Assist supervisors and managers with training needs identified by the account or through the Corrective Action/Preventive Action Program.
• Support Goodwill's Safety Program by distributing and collecting monthly safety training materials.
• Assist the Vice President of Service Contracts with the development and maintenance of other elements of the Service Contracts' Quality Management System as required.
• Manage inventory records for all accounts using CompuClean.
• As needed, manage equipment maintenance and repair records using CompuClean.
• Maintain a resource library of MSDS, training materials, videos, audiotapes, and forms related to the building maintenance industry. Maintain an index of these resources.
• Practical working knowledge of Microsoft Office, particularly Word and Excel, is required. Correspondence, reports, memos, and detailed training spreadsheets will be required.
• Perform other duties as assigned by the Vice President of Service Contracts, ensuring that employees are adequately trained in the safest and most effective job procedures.

QualificationsEducation and Experience:

A bachelor's degree in Business or a related field is required; however, equivalent on-the-job experience may be considered. Training experience is preferred.

This position requires a high level of communication skills, including training line workers, supervisors, and managers, as well as maintaining positive relationships with customers. Strict attention to detail and a high degree of accuracy are required in the collection and maintenance of data associated with this position.

Certificates/Licenses/Registrations:

Valid State of Florida Driver's License and a clean driving record.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; and uses reason even when dealing with emotionally charged topics.
• Oral Communication Speaks clearly and persuasively in both positive and negative situations; listens attentively and requests clarification when needed; responds well to questions; demonstrates effective group presentation skills; and participates actively in meetings.
• Written Communication Writes clearly and informatively; edits work for spelling and grammar; tailors writing style to meet audience needs; presents numerical data effectively; and can read and interpret written information.
• Ethics Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; and upholds organizational values.
• Planning/Organizing Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes and schedules tasks for others; and develops realistic action plans.
• Professionalism Approaches others tactfully; reacts well under pressure; treats others with respect and consideration regardless of status or position; accepts responsibility for actions; and follows through on commitments.
• Quality Demonstrates accuracy and thoroughness; seeks ways to improve and promote quality; applies feedback to enhance performance; and monitors work to ensure quality.
• Safety and Security Observes safety and security procedures; determines appropriate action beyond established guidelines; reports potentially unsafe conditions; and uses equipment and materials properly.

Language Skills

Ability to read and interpret documents, including safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

Other Skills and Abilities:

Ability to read, write, and communicate effectively in English. Bilingual proficiency in Spanish is a plus but not required. Strong math aptitude is essential.

Appearance/Personality:

Professional, upbeat, energetic, proactive, dependable, accurate, and takes pride in work.

Physical Demands

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers to handle or feel objects, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.