Shop Service Manager

Warren CAT; Tulsa (OK); On-site; USD 75,000 - 105,000; Full time

Job summary

Warren CAT in Tulsa, OK is seeking a Service Manager to lead and coordinate service operations within the Service Department. You will oversee daily operations, coach staff, and drive customer satisfaction, profitability, and safety.

The role includes budgeting responsibilities, Contamination Control standards, and leading safety initiatives, plus tracking Work In Process and KPIs. Travel up to 10% and on-call rotation.

Qualifications

• Bachelor's degree with 3 years’ experience; or 5 years’ related experience and/or training; or equivalent combination of education and experience.
• Valid Driver's license and clean driving record.
• Knowledge and experience in budgeting and cost/revenue projections.
• Advanced knowledge of MS Excel, Word, Access, and PowerPoint.

Responsibilities

• Manages daily operations of the service department.
• Coach staff and manage resources to achieve company goals in employee and customer satisfaction, market share, and profitability.
• Responsible for annual budgeting process for the service department.
• Responsible for Contamination Control standards in the service department.
• Responsible for leading all safety initiatives and is accountable for safety performance in the service department.
• Comprehends staff reports and records to obtain data, such as status of ongoing work or projects and projected completion dates.
• Maintains accurate schedule and up-to-date communication practices for all Service work.
• Manages Work In Process and Key Performance Indicators for work orders, processes, and personnel; accountable for meeting performance goals.
• Manages Career Path and Learning Plans for departmental staff.
• Participates in on-call rotation for the service department.

Skills

Budgeting

MS Excel

MS Word

MS Access

PowerPoint

Staff coaching

Safety leadership

KPI management

Communication

Driving

Education

Bachelor's degree

Tools

MS Office

Job description

The Service Manager is responsible for managing and coordinating service operations strategies and activities within the Service Department.

DO YOU HAVE WHAT IT TAKES?

WHAT YOU'LL DO:

• Manages daily operations of the service department.
• Coach staff and manage resources to achieve company goals in the areas of employee and customer satisfaction, market share, and profitability.
• Responsible for annual budgeting process the service department.
• Responsible for Contamination Control standards in the service department.
• Responsible for leading all safety initiatives and is accountable for safety performance in the service department.
• Confers with subordinate supervisory personnel and comprehends staff reports and records to obtain data, such as status of on-going work or projects and projected completion dates.
• Maintains accurate schedule and up to date communication practices for all Service work.
• Manages Work In Process and Key Performance Indicators for work orders, processes, and personnel and assumes accountability for meeting performance goals.
• Manages Career Path and Learning Plans for departmental staff.
• Participates in on call rotation for the service department.

WHAT YOU'LL NEED:

• Bachelor's degree (B. A.) from four-year college or university with 3 years’ experience; or five (5) years’ related experience and/or training; or equivalent combination of education and experience.
• Valid Driver's license and clean driving record.
• Knowledge and experience in budgeting and cost/revenue projections.
• To perform this job successfully, an individual should have advanced knowledge of MS Excel, Word, Access, and PowerPoint.

WHY WORK WITH US?

• We like to take care of business and have fun doing it!
• We offer health, dental, vision, life, and more as a comprehensive benefits package.
• Don’t you want to work with awesome people?

IMPORTANT INFORMATION:
While performing the duties of this Job, the employee is occasionally required to lift and/or move up to 50 lbs. Standing, walking and meeting activities are required frequently throughout the workday. Employee must be able to process paperwork and utilize office equipment (including personal computer, phone, typewriter, copiers, etc.). A large portion of the day is spent communicating orally in person and by phone. Normal sight or corrected vision is required to read documents and use standard computer terminals. Ability to move around continuously throughout a warehouse. Work may involve moving or lifting of light to moderately heavy materials or equipment requiring physical strength and agility to withstand the strain of manual work

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Required travel up to 10%.

This position is considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.