Quality Control Lead, Field Operations & Safety

ITG Communications, LLC; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

ITG Communications, LLC is seeking a Quality Assurance Supervisor to oversee QC and field operations, ensuring compliance with company standards, client expectations, and regulatory requirements.

You will lead audits, coach technicians, analyze quality data, and drive continuous improvement in service quality and safety. A technical associate degree and 3–5 years in telecom field operations with supervisory experience are preferred.

Qualifications

• Associate’s degree in a technical field or equivalent qualification.
• 3–5 years of technician experience in telecom or broadband field operations, with supervisory experience preferred.
• Experience in technical services, work allocation and monitoring for customer-facing operations.
• Understanding of OSHA, client-specific, and internal safety protocols.

Responsibilities

• Lead, schedule, and supervise daily work activities of QC staff or technicians conducting audits and quality checks.
• Perform regular audits of field operations and completed jobs to ensure adherence to procedures, safety standards, and client specifications.
• Analyze quality data to identify trends and root causes; recommend and implement corrective actions.
• Provide real-time feedback and retraining to technicians on job quality, safety, and compliance.
• Collaborate with Fulfillment Supervisors and Area Managers to correct service delivery gaps and ensure alignment with quality benchmarks.
• Maintain records of audit findings, corrective actions, and follow-ups using QM systems.
• Support onboarding, training, and upskilling of technicians with Training Instructors.
• Assist in developing quality metrics, process documentation, and inspection criteria.
• Participate in incident reviews and promote a culture of continuous improvement and safety.
• Ensure compliance with OSHA, client-specific, and internal safety protocols.

Skills

Supervisory experience

Quality control

Auditing

Education

Associate’s degree in technical field

Job description

ITG Communications, LLC is seeking a Quality Assurance Supervisor to oversee QC and field operations, ensuring compliance with company standards, client expectations, and regulatory requirements.

You will lead audits, coach technicians, analyze quality data, and drive continuous improvement in service quality and safety. A technical associate degree and 3–5 years in telecom field operations with supervisory experience are preferred.