Quality, Compliance & Accreditation Manager

Chicanos Por La Causa; Phoenix (AZ); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Generous Paid Holidays

Paid Time Off

Health Insurance

401(k) Retirement Plan

Tuition Reimbursement

Life + Disability options

Employee Assistance Program

Job summary

Chicanos Por La Causa in Phoenix, AZ seeks a Quality, Compliance & Accreditation Manager to lead quality management, accreditation readiness, regulatory compliance, licensure, credentialing, and performance improvement across programs. This role ensures regulatory requirements are met and drives continuous improvement.

The position partners with program leadership to implement quality initiatives, oversee CARF AHCCCS compliance, NPI management, and multi-state readiness while supervising a team

Qualifications

• Bachelor's degree in a related field and four (4) years of quality management, compliance, accreditation, or healthcare operations experience.
• Experience with CARF accreditation, AHCCCS provider enrollment, ADHS, NPI management, licensing processes, or similar regulatory requirements preferred.
• Experience working with multi-state operations and coordinating enterprise-wide training and regulatory readiness.

Responsibilities

• Lead quality management, accreditation, regulatory compliance, licensure, credentialing, and performance improvement across programs.
• Provide oversight of organization-wide quality initiatives including accreditation readiness and staff training programs.
• Serve as SME and project lead for CARF, AHCCCS compliance, and related quality functions across service areas.
• Partner with program leadership to implement continuous quality improvement and mitigate risk.
• Supervise, coach, and evaluate a team of Quality Specialists and coordinate workload and compliance.

Skills

Quality management

Regulatory compliance

Accreditation standards

Performance improvement

Project leadership

Staff supervision

Analytical thinking

Cross-functional collaboration

Education

Bachelor's degree in a related field

Tools

Microsoft Office

Microsoft Teams

Job description

Quality, Compliance & Accreditation Manager

Chicanos Por La Causa · Integrated Health & Human Services

Phoenix , AZ

MG - Management

Regular - Full Time (FT) , Days , Mon-Fri, 8a-5p

Posted 08/17/2026

Minimum Salary: $ 70000

Maximum Salary: $ 80000

ABOUT CENTRO DE LA FAMILIA

CPLC Centro De La Familia provides outpatient behavioral health services for families and individuals of all ages. The program offers counseling and therapy services to those living with serious mental illness, general mental health issues, and substance abuse issues. These issues can be related to depression, anxiety, relationships, loss, substance abuse, suicidal thoughts, and trauma from sexual, emotional and/or physical abuse. Outpatient services offer flexible office hours and home-based services for children and their families, public transit accessibility, therapy in English and Spanish, and professional staff who utilize best practice models for treatment.

Location:

6850 W. Indian School Road, Phoenix

Pay

$70,000-$80,000 DOE

BENEFITS

We recognize that our success is driven by great talent, and that's why we provide a comprehensive and competitive suite of benefits to serve you and your family.Full-time employee’s benefits below:

• Generous Paid Holiday
• Employee Recognition Program
• Paid Time Off & Paid Sick Days
• Free Preventative Services & Wellness Rewards
• Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26
• Health Savings Account & Flexible Spending Account
• Life + Disability options
• Employee Assistance Program
• 401(k) Retirement Plan
• Tuition Reimbursement for qualifying degrees
• Mileage & Cell Reimbursement for qualifying roles
• Identity Theft Protection& Voluntary Benefits

HOW WILL YOU MAKE AN IMPACT IN THIS ROLE?

• Under the direction of the Senior Vice Presidentyou willleadquality management, accreditation, regulatory compliance, licensure, credentialing, and performance improvement activities across assigned programs.
• You willprovideoversight and coordination of organization-wide quality initiatives, including accreditation readiness, staff training programs, safety and compliance activities, provider enrollment and registration processes, and ongoing regulatory requirements.
• You willserveas a subject matter expert and project lead for CARF accreditation, AHCCCS compliance, NPI management, licensure renewals, and related quality functions across Arizona, New Mexico, and other assigned service areas.
• You will partnerwith program leadership to implement continuous quality improvement strategies, ensure regulatory compliance, mitigate risk, and support operational excellence throughout the organization.

WHAT MAKES YOU A STRONG QUALITY MANAGER?

• You possess a strong knowledge of behavioral health quality management, regulatory compliance, accreditation standards, and performance improvement methodologies.
• You have experience interpreting and applying AHCCCS, ADHS, CARF, Medicare, Medicaid, and other applicable regulatory requirements.
• You have demonstrated analytical abilities with experience evaluating performance metrics, conducting root cause analysis, and identifying process improvement opportunities.
• You have the ability to influence outcomes and build collaborative relationships across multiple programs and departments without direct authority.
• You have strong organizational skills with the ability to manage multiple projects, deadlines, audits, and compliance activities simultaneously.
• You have demonstrated experience managing regulatory, accreditation, and quality improvement projects across multiple programs, departments, and locations.
• You have strong knowledge of CARF standards, AHCCCS requirements, provider enrollment processes, organizational licensure requirements, and healthcare compliance practices.
• You have the proven ability to coordinate enterprise-wide training, accreditation preparation, and regulatory readiness activities.
• You have experience supporting multi-state operations and navigating varying state regulatory and licensing requirements preferred.

SUPERVISORY RESPONSIBILITIES

• Provide direct supervision, coaching, and performance management for a team of Quality Specialists including conducting one-on-one supervision, staffing, and corrective action as needed.
• Participate inselection,hiring, onboarding, training, development, and performance evaluations.
• Make recommendationsregardingpromotions, disciplinary actions, and employment status changes in partnership withleadership.
• Monitor workload distributionand ensuresequitableworkload management.
• Ensure staff compliance with policies, documentation requirements, and programtimeframes.

MINIMUM QUALIFICATIONS AND COMPETENCIES

Education/Background

• Bachelor's degree in a related field and four (4) years of quality management, compliance, accreditation, or healthcare operations experience, including three (3) years of experience coordinating quality management, accreditation, provider enrollment, compliance, licensure, credentialing, or regulatory functions within healthcare, behavioral health, human services, or a related environment required.
• Experience within behavioral health, integrated healthcare, managed care, or human services environments preferred.
• Experience with CARF accreditation, AHCCCS provider enrollment, ADHS, NPI management, Medicare, Medicaid, licensing processes, or similar regulatory and accreditation requirements preferred.
• Valid Arizona driver's license and ability to meet insurability requirements if travel is required for the position.
• Alternative combinations of education and experience may be considered to meet the qualifications of this role.

Other Requirements

• Experience and commitment to working with multiethnic, multicultural, low-income populations.
• Excellent attention to detail, analytical, and problem-solving skills.
• Demonstrated interpersonal and verbal and written communication skills.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook, especially Microsoft teams).
• Proven supervisory and effective leadership skills.
• Excellent documentation and clinical skills.
• Proven ability to follow up and meet deadlines.
• Excellent initiative, flexibility, and stress-management in handling the demands of leadership.
• Ability to multi-task, prioritize, and delegate to balance the many responsibilities, and address the various issues that a leader faces during the workday.

Chicanos Por La Causa, Inc. is an Equal Opportunity Employer.

CPLC knows it takes variety of thought, culture, background, and perspective to create a truly impactful workforce. As CPLC grows, we are seeking talented employees with varying backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. CPLC commits to a continued focus on fair and just hiring, training, promotional practices, and policies. We work for real change and progress in equal opportunity recruitment, hiring, and advancement. Learn more by visiting https://www.eeoc.gov/poster

California Residents : Chicanos Por La Causa, Inc and its subsidiaries will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Actwebpage.