Quality, Compliance & Accreditation Manager

Chicanos Por La Causa, Inc. (CPLC); Phoenix (AZ); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Paid Holidays

401(k) Retirement Plan

Telemedicine & Concierge Services

Health Insurance

Job summary

Chicanos Por La Causa, Inc. (CPLC) is seeking a Quality Manager to lead organization-wide quality management, accreditation readiness, and regulatory compliance across programs in Arizona and beyond.

You will drive performance improvement initiatives and oversee staff involved in quality activities. Reporting to the Senior Vice President, you will coordinate provider enrollment, licensure renewals, and training programs, ensuring adherence to CARF, AHCCCS, and Medicare/Medicaid requirements

Qualifications

• Bachelor's degree and 4+ years in quality management, compliance or healthcare operations.
• Experience coordinating quality management, accreditation, provider enrollment, compliance, licensure, or regulatory functions in healthcare or behavioral health.
• Experience with CARF accreditation, AHCCCS, ADHS, NPI management, Medicare/Medicaid licensing requirements preferred.
• Valid Arizona driver’s license and ability to travel if required.

Responsibilities

• Lead quality management, accreditation, regulatory compliance across assigned programs.
• Coordinate organization-wide quality initiatives, staff training, safety and compliance activities.
• Serve as SME and project lead for CARF AHCCCS NPI licensure and related quality functions across Arizona and New Mexico.
• Partner with program leadership to implement continuous quality improvement and risk mitigation across the organization.
• Provide direct supervision, coaching, and performance management for Quality Specialists.

Skills

Quality management

Regulatory compliance

Accreditation standards

Performance improvement

CARF standards

Provider enrollment

Regulatory readiness

Cross-functional collaboration

Multi-state operations

Data analysis

Education

Bachelor's degree

Tools

Microsoft Office

Job description

About Centro De La Familia CPLC Centro De La Familia provides outpatient behavioral health services for families and individuals of all ages. The program offers counseling and therapy services to those living with serious mental illness, general mental health issues, and substance abuse issues. These issues can be related to depression, anxiety, relationships, loss, substance abuse, suicidal thoughts, and trauma from sexual, emotional and/or physical abuse. Outpatient services offer flexible office hours and home-based services for children and their families, public transit accessibility, therapy in English and Spanish, and professional staff who utilize best practice models for treatment.

Got Quality? We've got your next BIG challenge!

About Centro De La Familia CPLC Centro De La Familia provides outpatient behavioral health services for families and individuals of all ages. The program offers counseling and therapy services to those living with serious mental illness, general mental health issues, and substance abuse issues. These issues can be related to depression, anxiety, relationships, loss, substance abuse, suicidal thoughts, and trauma from sexual, emotional and/or physical abuse. Outpatient services offer flexible office hours and home-based services for children and their families, public transit accessibility, therapy in English and Spanish, and professional staff who utilize best practice models for treatment.

Location: 6850 W. Indian School Road, Phoenix

Pay: $70,000-$80,000 DOE

Benefits

We recognize that our success is driven by great talent, and that's why we provide a comprehensive and competitive suite of benefits to serve you and your family. Full-time employee’s benefits below:

• Generous Paid Holiday
• Employee Recognition Program
• Paid Time Off & Paid Sick Days
• Free Preventative Services & Wellness Rewards
• Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26
• Health Savings Account & Flexible Spending Account
• Life + Disability options
• Employee Assistance Program
• Telemedicine & Concierge Services
• 401(k) Retirement Plan
• Pet Care, Life Mart Purchase Discounts
• Tuition Reimbursement for qualifying degrees
• Mileage & Cell Reimbursement for qualifying roles
• Identity Theft Protection & Voluntary Benefits

HOW WILL YOU MAKE AN IMPACT IN THIS ROLE?

• Under the direction of the Senior Vice President you will lead quality management, accreditation, regulatory compliance, licensure, credentialing, and performance improvement activities across assigned programs.
• You will provide oversight and coordination of organization-wide quality initiatives, including accreditation readiness, staff training programs, safety and compliance activities, provider enrollment and registration processes, and ongoing regulatory requirements.
• You will serve as a subject matter expert and project lead for CARF accreditation, AHCCCS compliance, NPI management, licensure renewals, and related quality functions across Arizona, New Mexico, and other assigned service areas.
• You will partner with program leadership to implement continuous quality improvement strategies, ensure regulatory compliance, mitigate risk, and support operational excellence throughout the organization.

WHAT MAKES YOU A STRONG QUALITY MANAGER?

• You possess a strong knowledge of behavioral health quality management, regulatory compliance, accreditation standards, and performance improvement methodologies.
• You have experience interpreting and applying AHCCCS, ADHS, CARF, Medicare, Medicaid, and other applicable regulatory requirements.
• You have demonstrated analytical abilities with experience evaluating performance metrics, conducting root cause analysis, and identifying process improvement opportunities.
• You have the ability to influence outcomes and build collaborative relationships across multiple programs and departments without direct authority.
• You have strong organizational skills with the ability to manage multiple projects, deadlines, audits, and compliance activities simultaneously.
• You have demonstrated experience managing regulatory, accreditation, and quality improvement projects across multiple programs, departments, and locations.
• You have strong knowledge of CARF standards, AHCCCS requirements, provider enrollment processes, organizational licensure requirements, and healthcare compliance practices.
• You have the proven ability to coordinate enterprise-wide training, accreditation preparation, and regulatory readiness activities.
• You have experience supporting multi-state operations and navigating varying state regulatory and licensing requirements preferred.

Supervisory Responsibilities

• Provide direct supervision, coaching, and performance management for a team of Quality Specialists including conducting one-on-one supervision, staffing, and corrective action as needed.
• Participate in selection, hiring, onboarding, training, development, and performance evaluations.
• Make recommendations regarding promotions, disciplinary actions, and employment status changes in partnership with leadership.
• Monitor workload distribution and ensures equitable workload management.
• Ensure staff compliance with policies, documentation requirements, and program timeframes.

Minimum Qualifications And Competencies

Education/Background:

• Bachelor's degree in a related field and four (4) years of quality management, compliance, accreditation, or healthcare operations experience, including three (3) years of experience coordinating quality management, accreditation, provider enrollment, compliance, licensure, credentialing, or regulatory functions within healthcare, behavioral health, human services, or a related environment required.
• Experience within behavioral health, integrated healthcare, managed care, or human services environments preferred.
• Experience with CARF accreditation, AHCCCS provider enrollment, ADHS, NPI management, Medicare, Medicaid, licensing processes, or similar regulatory and accreditation requirements preferred.
• Valid Arizona driver's license and ability to meet insurability requirements if travel is required for the position.
• Alternative combinations of education and experience may be considered to meet the qualifications of this role.

Other Requirements

• Experience and commitment to working with multiethnic, multicultural, low-income populations.
• Excellent attention to detail, analytical, and problem-solving skills.
• Demonstrated interpersonal and verbal and written communication skills.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook, especially Microsoft teams).
• Proven supervisory and effective leadership skills.
• Excellent documentation and clinical skills.
• Proven ability to follow up and meet deadlines.
• Excellent initiative, flexibility, and stress-management in handling the demands of leadership.
• Ability to multi-task, prioritize, and delegate to balance the many responsibilities, and address the various issues that a leader faces during the workday.

Chicanos Por La Causa, Inc. is an Equal Opportunity Employer.

CPLC knows it takes variety of thought, culture, background, and perspective to create a truly impactful workforce. As CPLC grows, we are seeking talented employees with varying backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. CPLC commits to a continued focus on fair and just hiring, training, promotional practices, and policies. We work for real change and progress in equal opportunity recruitment, hiring, and advancement. Learn more by visiting https://www.eeoc.gov/poster

California Residents: Chicanos Por La Causa, Inc and its subsidiaries will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.