Administrative Office Care Specialist

Chicanos Por La Causa, Inc. (CPLC); Phoenix (AZ); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

Medical/Dental/Vision for dependents

401(k) Retirement Plan

Tuition Reimbursement

Health Savings Account

Job summary

Chicanos Por La Causa, Inc. (CPLC) in Phoenix, AZ is seeking a full-time receptionist to provide front-office support, answer phones, schedule appointments, and coordinate transportation notes.

Bilingual English/Spanish is required; experience in medical or behavioral settings is preferred; strong MS Office skills and a commitment to serving diverse communities are essential. This role includes completing pre-employment screenings and contributing to a welcoming, organized environment in a

Qualifications

• High School Diploma or GED required.
• 6-12 months of receptionist/administrative support or customer service experience.
• Bilingual English/Spanish required with professional proficiency.

Responsibilities

• Provide administrative and operational support by answering telephones, processing progress notes related to transportation, scheduling and confirming appointments.
• Welcome, inform, and connect clients and visitors to needed services; maintain high quality of care.

Skills

Bilingual English/Spanish

Customer Service

Phone Etiquette

MS Office Proficiency

Scheduling Systems

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

SCHEDULE

Fulltime, Monday-Friday, Days

LOCATION

3633 W. Lincoln St, Phoenix 85009

PAY

$18/hr non-exempt

Benefits

• Generous Paid Holidays


• Paid Time Off & Paid Sick Days


• Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26


• 401(k) Retirement Plan


• Employee Recognition Program


• Tuition Reimbursement for qualifying degrees


• Health Savings Account & Flexible Spending Account


• Free Preventative Services & Wellness Rewards


• Life + Disability options


• Employee Assistance Program


• Telemedicine & Concierge Services


• Pet Care, Life Mart Purchase Discounts


• Mileage & Cell Reimbursement for qualifying roles


• Identity Theft Protection & Voluntary Benefits

About Corazón

CPLC Corazón is a client-centered center with bilingual staff where all cultures are welcome and celebrated. We have been providing Substance Abuse treatment through our CARF Accredited Level II Residential Treatment Center since 1983. The 30- to 60-day structured treatment program incorporates best practices targeted to the clients enrolled in the program. CPLC Corazón features a range of substance abuse services, including group, individual, family, and couples therapy, in addition to nightly community 12-step support groups. Our 65-bed, ADA compliant residential facility provides all meals, an on-site laundry facility free of charge, a basketball court, and a garden. We offer holistic health techniques including yoga, tai chi, chi gong, and sweat lodge.

HOW WILL YOU MAKE AN IMPACT IN THIS ROLE?

You will provide administrative and operational support by answering telephones, processing progress notes pertaining to transportation, scheduling and confirming appointments. This role contributes to high-quality of care at Corazón, ensuring clients and visitors are welcomed, informed, and connected to the services they need.

SPECIALIZATIONS

• Community Mental Health


• Client Scheduling & Appointment Coordination


• Front Office & Clinical Administrative Support Management


• Transportation Coordination


• Client Records Management & Confidentiality Compliance


• Customer Service & Client Relations


• Bilingual Client Communication & Translation (Spanish/English)

Minimum Qualifications

Education/Background:

• High School Diploma or GED required.


• 6-12 months of experience as a receptionist, administrative support/customer service experience required.


• Experience working in a medical or behavioral setting preferred.


• Bilingual skills (English/Spanish) required. Those assigned to provide services in Spanish and English must be able to speak, read, write, and understand both languages at a professional level to communicate Spanish-speaking clients and partners.

Other Requirements

• Excellent phone etiquette and customer service skills.


• Commitment to serving diverse, multiethnic, and low-income communities.


• Excellent written and verbal communication skills across diverse populations.


• Ability to multi-task and prioritize duties, adapting to evolving program and client needs.


• Ability to work with minimal supervision, follow-up and meet deadlines independently.


• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook, especially Microsoft teams).

COMPETENCIES

• Verbal & Written Communication Skills


• Critical thinking & Problem-solving


• Collaboration & Teamwork


• Professionalism, Ethics, & Reliability


• Adaptability & Willingness to learn


• Client- and Community-Centered Mindset


• Attention to Details & Accuracy


• Computer & Scheduling Systems Proficiency

Pre-employment Requirements

Employment in this position is contingent upon successful completion of all required pre‑employment screenings and subject to credentialing checks to maintain compliance with licensing and contractual requirements.

• Fingerprint-based background check in accordance with federal, state, and contract requirements.


• Central Registry Check: Employment in this position is contingent upon passing a Central Registry check, as required by state regulations or program standards for working with vulnerable populations


• Pre‑employment medical clearance, including physical exam to confirm ability to perform essential job functions with or without reasonable accommodation.


• Drug screening in compliance with company policy and applicable state law.


• Required immunizations or proof of vaccination, if mandated by state regulations, licensing bodies, or program requirements, including clearance from Tuberculosis (TB).


• Criminal history background check meeting applicable state, federal, licensing, or program standards.


• Candidates may also be required to complete additional screenings or provide documentation as necessary to comply with funding, licensing, contractual, or regulatory obligations

Chicanos Por La Causa, Inc. is an Equal Opportunity Employer.

CPLC knows it takes variety of thought, culture, background, and perspective to create a truly impactful workforce. As CPLC grows, we are seeking talented employees with varying backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. CPLC commits to a continued focus on fair and just hiring, training, promotional practices, and policies. We work for real change and progress in equal opportunity recruitment, hiring, and advancement. Learn more by visiting https://www.eeoc.gov/poster

California Residents: Chicanos Por La Causa, Inc and its subsidiaries will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.