Shelter Program Manager

Chicanos Por La Causa, Inc. (CPLC); Albuquerque (NM); On-site; USD 67,000 - 75,000; Full time

Benefits offered by this job

Generous Paid Holiday

Tuition reimbursement

Health Savings Account

401(k) Retirement Plan

Telemedicine & Concierge Services

Mileage & Cell Reimbursement

Job summary

Chicanos Por La Causa, Inc. is seeking an experienced Program Manager to lead Gateway West, Albuquerque's largest emergency shelter, overseeing daily operations, supervising staff, and coordinating case management to help guests access housing and services.

In this role, you will partner with the Program Director to ensure compliance with contractual and regulatory standards, maintain trauma‑informed, client‑centered service, and drive continuous improvement in safety, data reporting, and

Qualifications

• Bachelor’s degree in Social Work, Public Administration, or related field; relevant experience may be considered in lieu of a degree for experience that exceeds minimum requirements.
• 3-5 years in social services or shelter management, with at least 2-3 years in a supervisory role.
• Strong understanding of trauma‑informed care principles and a commitment to applying them in practice.
• Proficiency in Microsoft Office and client management software.
• For positions requiring driving on behalf of the company: valid driver’s license, MVR standards, insurance eligibility, and compliance with driving requirements.

Responsibilities

• Lead daily shelter operations and coordinate staff for smooth, client‑centered service.
• Support case managers in creating and tracking service plans, connecting guests to housing and resources.
• Ensure safety, cleanliness, and compliance in all shelter processes.
• Supervise, coach, and train staff for professional growth.
• Maintain accurate data, reporting, and accountability for program outcomes.
• Promote a respectful, trauma‑informed environment for guests and employees.

Skills

Leadership

Staff supervision

Trauma-informed care

Communication

Education

Bachelor’s degree in Social Work, Public Administration, or related field

Tools

Microsoft Office

Client management software

Job description

Lead with Purpose. Make a lasting impact.

Gateway West, Albuquerque's largest emergency shelter, is seeking an experienced and compassionate Program Manager to provide leadership over daily shelter operations, staff supervision, and case management services. Serving more than 600 guests each night, Gateway West plays a critical role in helping individuals experiencing homelessness access safety, stability, supportive services, and pathways to permanent housing.

Why Join Us?

• Competitive salary: $67,000-$75,000
• Comprehensive medical, dental, and vision benefits
• Generous PTO and paid holidays
• 401(k) retirement plan
• Tuition reimbursement opportunities
• Leadership growth and professional development
• Opportunity to make a meaningful difference in your community every day

What Makes You a Great Program Manager?

• You bring experienced leadership, overseeing daily shelter operations, staff supervision, and case management services.
• You partner closely with the Program Director, ensuring that shelter operations and case management activities meet organizational goals, contractual requirements, and regulatory standards.
• You provide day‑to‑day guidance to operational and case management staff, ensuring delivery of client‑centered, trauma‑informed services.
• You foster a safe, supportive environment for clients and employees, supervise and coach staff, and maintain operational efficiency.
• You collaborate with the Program Director on strategic decision‑making, compliance initiatives, quality assurance, and community partnerships.
• You serve as the primary on‑site leader, ensuring effective program operations, staff accountability, and high‑quality service delivery.

How Will You Make an Impact?

• Lead daily shelter operations and coordinate staff for smooth, client‑centered service.
• Support case managers in creating and tracking service plans, connecting guests to housing and resources.
• Ensure safety, cleanliness, and compliance in all shelter processes.
• Supervise, coach, and train staff for professional growth.
• Maintain accurate data, reporting, and accountability for program outcomes.
• Promote a respectful, trauma‑informed environment for guests and employees.

Minimum Qualifications And Competencies

• Bachelor’s degree in Social Work, Public Administration, or a related field; relevant experience may be considered in lieu of a degree for experience that exceeds minimum requirements.
• Minimum of 3-5 years in social services or shelter management, with at least 2-3 years in a supervisory role, preferably in social services or shelter environments.
• Strong understanding of trauma‑informed care principles and a commitment to applying them in practice.
• Proficiency in basic computer applications, including Microsoft Office and client management software.
• For positions in programs where contract requires driving on behalf of the company, candidates must hold a valid driver’s license, meet the company’s motor vehicle record (MVR) standards, meet company’s insurance eligibility, and comply with all state and federal driving requirements. Ongoing employment may be contingent upon maintaining an acceptable driving record.

Other Requirements

• Experience and commitment to working with multiethnic, multicultural, low‑income populations.
• Excellent organizational, attention to detail, analytical, and problem‑solving skills.
• Demonstrated interpersonal and verbal and written communication skills.
• Proven supervisory and effective leadership skills.
• Excellent documentation, confidentiality and clinical skills.
• Proven ability to follow‑up and meet deadlines independently.
• Ability to maintain professionalism and confidentiality in a fast‑paced, high‑stress environment.
• Excellent initiative, flexibility, and stress‑management in handling the demands of shelter leadership, evolving priorities, and team dynamics.
• Ability to multi‑task, prioritize, and delegate to balance the many responsibilities, and address the various issues that a leader faces during the workday.
• Demonstrated sound judgment in assessing risk, determining appropriate levels of intervention, and escalating concerns in a timely, ethical, and policy‑aligned manner to ensure client, staff, and organizational safety.

What Does CPLC Offer to Our Valued Employees?

We recognize that our success is driven by great talent, and that's why we provide a comprehensive and competitive suite of benefits to serve you and your family.

• Generous Paid Holiday
• Employee Recognition Program
• Paid Time Off & Paid Sick Days
• Free Preventative Services & Wellness Rewards
• Medical, Dental, and Vision for Spouse/Domestic Partner & Children to age 26
• Health Savings Account & Flexible Spending Account
• Life + Disability options
• Employee Assistance Program
• Telemedicine & Concierge Services
• 401(k) Retirement Plan
• Pet Care, Life Mart Purchase Discounts
• Tuition Reimbursement for qualifying degrees
• Mileage & Cell Reimbursement for qualifying roles
• Identity Theft Protection & Voluntary Benefits

Make Your Mark. Change Lives. Apply Today!

Chicanos Por La Causa, Inc. is an Equal Opportunity Employer

CPLC knows it takes variety of thought, culture, background, and perspective to create a truly impactful workforce. As CPLC grows, we are seeking talented employees with varying backgrounds, cultures, perspectives, and experiences to support our innovation and creativity. CPLC commits to a continued focus on fair and just hiring, training, promotional practices, and policies. We work for real change and progress in equal opportunity recruitment, hiring, and advancement. Learn more by visiting https://www.eeoc.gov/poster

California Residents: Chicanos Por La Causa, Inc and its subsidiaries will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.