Quality Assurance Supervisor — Lead QA & Compliance (Generous PTO)

Joinimagine; Monee (IL); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Prescription coverage

Discounted stock purchase

Generous PTO

Job summary

DHL Supply Chain in the United States is seeking a Quality Assurance Supervisor to lead QA activities, support site compliance with the DHL Quality Management System and customer/regulatory requirements, and supervise hourly staff across QA functions.

The role emphasizes continuous improvement, data-driven metrics, audits, training, and cross-functional collaboration to uphold quality, safety, and service standards at the site.

Qualifications

• Bachelor's degree, preferred
• Some knowledge of QA, preferred
• People management experience, preferred
• Sufficient computer application experience
• Strong written and verbal communication
• Data analysis experience
• Training and facilitation skills
• Self management

Responsibilities

• Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
• Provide support on key regulatory, customer and 3rd party audits.
• Track, monitor, and report quality assurance metrics for the site.
• Monitor the training and development of site associates to ensure compliance to processes and regulations
• Be a customer point of contact for QA related issues/initiatives as assigned.
• Partner with QA management to develop, distribute and maintain regular management reports.
• Meet regulatory requirements relevant to their operations on a daily basis
• Ensure customer service and business standards requirements are met daily
• Plan, conduct, and act upon inspection processes- Gemba; Standards Confirmation etc on a daily basis
• Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc)
• Other duties as assigned

Skills

People management

Data analysis

Communication

Training and facilitation

Self-management

Computer skills

Education

Bachelor's degree

Job description

DHL Supply Chain in the United States is seeking a Quality Assurance Supervisor to lead QA activities, support site compliance with the DHL Quality Management System and customer/regulatory requirements, and supervise hourly staff across QA functions.

The role emphasizes continuous improvement, data-driven metrics, audits, training, and cross-functional collaboration to uphold quality, safety, and service standards at the site.