Quality Assurance Supervisor

supply-chain; Richmond (PA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

401K

Generous PTO policy

Job summary

DHL Supply Chain is seeking a Quality Assurance Supervisor in Richmond, Pennsylvania. The role involves supervising quality assurance programs, supporting compliance with the DHL Quality Management System, and ensuring that site associates meet training and regulatory requirements.

The ideal candidate will have a Bachelor's degree and strong communication skills, alongside experience in QA and people management. Benefits include medical, dental, vision, and generous PTO.

Qualifications

• Bachelor's Degree preferred.
• Knowledge of QA is a plus.
• People management experience is preferred.
• Strong written and verbal communication is required.
• Data analysis experience is beneficial.

Responsibilities

• Maintain and improve the quality system and procedures.
• Support key audits from regulatory and customers.
• Track and report quality assurance metrics.
• Monitor training and compliance of site associates.
• Act as a customer contact for QA issues.
• Develop and maintain management reports.
• Ensure daily regulatory compliance.

Skills

Quality Assurance knowledge

People management

Communication skills

Data analysis

Training skills

Education

Bachelor's Degree

Job description

Quality Assurance Supervisor (US-N)

Supervisor supporting a specific quality assurance program and quality control activities in support of site compliance of the DHL Quality Management System and customer and regulatory requirements. Position is direct supervisor of hourly associates supporting quality activities.

Responsibilities

• Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self‑assessments, change control, document control, and standard operating procedures/work instructions.
• Provide support on key regulatory, customer and 3rd party audits.
• Track, monitor, and report quality assurance metrics for the site.
• Monitor the training and development of site associates to ensure compliance to processes and regulations.
• Be a customer point of contact for QA related issues/initiatives as assigned.
• Partner with QA management to develop, distribute and maintain regular management reports.
• Meet regulatory requirements relevant to their operations on a daily basis.
• Ensure customer service and business standards requirements are met daily.
• Plan, conduct, and act upon inspection processes – Gemba; Standards Confirmation etc on a daily basis.
• Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g., Operators, QA Tech I, QA Tech II, etc).
• Other duties as assigned.

Required Education and Experience

• Bachelors Degree, preferred.
• Some knowledge of QA, preferred.
• People management experience, preferred.
• Sufficient computer application experience.
• Strong written and verbal communication.
• Data analysis experience.
• Training and facilitation skills.
• Self‑management.

Benefits

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.

Our Organization is an equal opportunity employer.