First-Shift QA Supervisor: Lead Quality & Compliance

supply-chain; Lockbourne (OH); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

401K

PTO

Job summary

DHL Supply Chain in the United States is seeking a Quality Assurance Supervisor to lead the QA program and supervise hourly associates, ensuring compliance with the DHL Quality Management System and customer and regulatory requirements.

You will drive audits, CAPA management, internal quality audits, and QA metrics, while coaching training development of site staff. The role supports continuous improvement and daily customer service standards, with occasional overtime as business needs require.

Qualifications

• Bachelor's Degree preferred.
• QA knowledge preferred.
• People management experience preferred.
• Strong written and verbal communication.
• Data analysis experience.
• Training and facilitation skills.
• Self management.
• Sufficient computer application experience.

Responsibilities

• Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
• Provide support on key regulatory, customer and 3rd party audits.
• Track, monitor, and report quality assurance metrics for the site.
• Monitor the training and development of site associates to ensure compliance to processes and regulations
• Be a customer point of contact for QA related issues/initiatives as assigned.
• Partner with QA management to develop, distribute and maintain regular management reports.
• Meet regulatory requirements relevant to their operations on a daily basis
• Ensure customer service and business standards requirements are met daily
• Plan, conduct, and act upon inspection processes- Gemba; Standards Confirmation etc on a daily basis
• Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc)
• Other duties as assigned

Skills

QA knowledge

People management

Data analysis

Communication

Training facilitation

Self management

Education

Bachelor's degree

Tools

MS Office

Job description

DHL Supply Chain in the United States is seeking a Quality Assurance Supervisor to lead the QA program and supervise hourly associates, ensuring compliance with the DHL Quality Management System and customer and regulatory requirements.

You will drive audits, CAPA management, internal quality audits, and QA metrics, while coaching training development of site staff. The role supports continuous improvement and daily customer service standards, with occasional overtime as business needs require.