QA Supervisor: Lead Quality & Continuous Improvement

Deutsche Post; Goodyear (AZ); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

Generous PTO policy

Job summary

DHL Supply Chain in the United States is seeking a Quality Assurance Supervisor to lead QA activities at a site, supervise hourly staff, and drive continuous improvement of the quality program in support of customer and regulatory requirements.

This role requires strong data analysis, effective communication, and the ability to manage multiple QA tasks, audits, training, and metrics reporting while partnering with QA leadership.

Qualifications

• Bachelor's degree preferred.
• Some knowledge of QA preferred.
• People management experience preferred.
• Strong written and verbal communication.

Responsibilities

• Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
• Provide support on key regulatory, customer and 3rd party audits.
• Track, monitor, and report quality assurance metrics for the site.
• Monitor the training and development of site associates to ensure compliance to processes and regulations
• Be a customer point of contact for QA related issues/initiatives as assigned.
• Partner with QA management to develop, distribute and maintain regular management reports.
• Meet regulatory requirements relevant to their operations on a daily basis
• Ensure customer service and business standards requirements are met daily
• Plan, conduct, and act upon inspection processes- Gemba; Standards Confirmation etc on a daily basis
• Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc)
• Other duties as assigned

Skills

Data analysis

Communication

QA knowledge

People management

Education

Bachelor's Degree

Job description

DHL Supply Chain in the United States is seeking a Quality Assurance Supervisor to lead QA activities at a site, supervise hourly staff, and drive continuous improvement of the quality program in support of customer and regulatory requirements.

This role requires strong data analysis, effective communication, and the ability to manage multiple QA tasks, audits, training, and metrics reporting while partnering with QA leadership.