Quality Assurance Supervisor: Lead Compliance & Improvement

DHL Supply Chain; Glendale (AZ); On-site; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

401K

PTO

Job summary

DHL Supply Chain is seeking a Quality Assurance Supervisor to oversee QA activities, maintain the quality system, and support regulatory compliance across the site. You will supervise hourly staff and drive continuous improvement in quality metrics.

The role emphasizes collaboration with QA leadership, data-driven decision making, and effective coaching of team members to meet standards and customer expectations.

Qualifications

• Bachelor's degree, preferred.
• Some knowledge of QA, preferred.
• People management experience, preferred.
• Sufficient computer application experience.
• Strong written and verbal communication.
• Data analysis experience.
• Training and facilitation skills.
• Self management.

Responsibilities

• Supports the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
• Provide support on key regulatory, customer and 3rd party audits.
• Track, monitor, and report quality assurance metrics for the site.
• Monitor the training and development of site associates to ensure compliance to processes and regulations
• Be a customer point of contact for QA related issues/initiatives as assigned.
• Partner with QA management to develop, distribute and maintain regular management reports.
• Meet regulatory requirements relevant to their operations on a daily basis
• Ensure customer service and business standards requirements are met daily
• Plan, conduct, and act upon inspection processes- Gemba; Standards Confirmation etc on a daily basis
• Supervise, coach, and train hourly associates supporting quality assurance and control activities (e.g. Operators, QA Tech I, QA Tech II, etc)
• Other duties as assigned

Skills

QA knowledge

People management

Data analysis

Training & facilitation

Communication

Self management

Education

Bachelor's degree

Job description

DHL Supply Chain is seeking a Quality Assurance Supervisor to oversee QA activities, maintain the quality system, and support regulatory compliance across the site. You will supervise hourly staff and drive continuous improvement in quality metrics.

The role emphasizes collaboration with QA leadership, data-driven decision making, and effective coaching of team members to meet standards and customer expectations.