QA Supervisor - Quality & Compliance Leader

DHL Supply Chain; Monee (IL); On-site; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

401K

Generous PTO

Job summary

DHL Supply Chain is seeking a Quality Assurance Supervisor to support a national QA program across our sites. The role supervises hourly associates, drives continuous improvement, and ensures compliance with the DHL Quality Management System and customer/regulatory requirements.

Responsibilities include CAPA management, internal audits, data-driven quality metrics, training of site staff, and preparing regular management reports.

Qualifications

• Bachelor's degree preferred.
• People management experience preferred.
• Some knowledge of QA practices preferred.
• Strong written and verbal communication skills required.
• Sufficient computer application experience required.

Responsibilities

• Supports maintenance and continuous improvement of the quality system and procedures (CAPA, internal audits, document control).
• Provide support on regulatory, customer, and third-party audits.
• Track, monitor, and report quality assurance metrics for the site.
• Monitor training and development of site associates to ensure process compliance.
• Be a customer point of contact for QA related issues and initiatives.
• Develop, distribute and maintain regular QA management reports.

Skills

Communication skills

Data analysis

Training facilitation

Self management

Computer skills

Education

Bachelor's degree

Job description

DHL Supply Chain is seeking a Quality Assurance Supervisor to support a national QA program across our sites. The role supervises hourly associates, drives continuous improvement, and ensures compliance with the DHL Quality Management System and customer/regulatory requirements.

Responsibilities include CAPA management, internal audits, data-driven quality metrics, training of site staff, and preparing regular management reports.