Quality Assurance Specialist - Elevate Customer Experience

Everise; Columbus (OH); On-site; USD 38,000 - 62,000; Full time

Job summary

Everise in Columbus, OH is seeking a Specialist - Quality Assurance to ensure calls meet client and Everise quality guidelines. You will monitor associates, score calls, and coach them to improve performance.

The role requires at least 1 year in customer service or sales, strong MS Word/Excel skills, and excellent written and verbal communication. You will collaborate with supervisors, participate in calibrations, and contribute to training programs.

Qualifications

• At least 1 year customer service and/or sales experience, preferably in a call center environment.
• High school diploma or equivalent required. Some college preferred.
• Proficiency in Microsoft Office applications, especially MS Word and Excel.
• Excellent oral and written communication skills.
• Detailed-oriented
• Analytical skills
• Exceptional motivational and interpersonal skills
• Able to work independently
• Flexible Schedule
• Dependability regarding completion of assignments and attendance

Responsibilities

• Monitor/audit each assigned associate in accordance with Everise and client requirements
• Work with supervisors and management to ensure that all associates are meeting quality standards
• Provide training as needed to both new hires and experienced associates
• Attend and contribute to both internal and client calibration sessions
• Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s)
• Any other duties and responsibilities assigned by management of the company

Skills

Customer service

Communication skills

Analytical skills

Attention to detail

Interpersonal skills

Independent work

Flexible schedule

Dependability

Education

High school diploma or equivalent

Some college preferred

Tools

MS Word

MS Excel

Job description

Everise in Columbus, OH is seeking a Specialist - Quality Assurance to ensure calls meet client and Everise quality guidelines. You will monitor associates, score calls, and coach them to improve performance.

The role requires at least 1 year in customer service or sales, strong MS Word/Excel skills, and excellent written and verbal communication. You will collaborate with supervisors, participate in calibrations, and contribute to training programs.