Remote Quality Assurance Specialist - Elevate CX

Everise; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Everise in Austin, TX is seeking a Specialist - Quality Assurance to ensure calls comply with client and Everise quality guidelines. You will monitor and score agent transactions, provide coaching, and help drive call quality across engagements.

This role requires 1 year of customer service or sales experience, a high school diploma, and strong MS Word/Excel skills. You will collaborate with supervisors on training and calibration sessions, with a flexible schedule.

Qualifications

• 1 year customer service and/or sales experience, preferably in a call center
• Excellent oral and written communication skills
• Detail-oriented and analytical
• Proficient in Microsoft Word and Excel
• Able to work independently and dependably with a flexible schedule

Responsibilities

• Monitor/audit each assigned associate to ensure quality standards
• Collaborate with supervisors to ensure all associates meet quality standards
• Provide training to new hires and experienced associates as needed
• Attend and contribute to internal and client calibration sessions
• Keep training manuals and memos updated and participate in calls on assigned engagements
• Perform other duties as assigned by management

Skills

Customer service

Communication skills

MS Word & Excel

Detail-oriented

Analytical skills

Independent work

Flexible schedule

Dependability

Education

High school diploma or equivalent

Job description

Everise in Austin, TX is seeking a Specialist - Quality Assurance to ensure calls comply with client and Everise quality guidelines. You will monitor and score agent transactions, provide coaching, and help drive call quality across engagements.

This role requires 1 year of customer service or sales experience, a high school diploma, and strong MS Word/Excel skills. You will collaborate with supervisors on training and calibration sessions, with a flexible schedule.