QA Specialist: Elevate CX & Coach Teams

Everise; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Everise in Indianapolis seeks a Specialist - Quality Assurance to ensure calls meet client and Everise quality guidelines. You will monitor transactions, score monitors, and coach associates to improve performance.

Role requires 1+ year in customer service or sales, strong communication, and proficiency in Word/Excel. Flexibility and reliability are essential for success in a dynamic, global contact center.

Qualifications

• At least 1 year customer service and/or sales experience, preferably in a call center environment.
• High school diploma or equivalent; some college preferred.
• Proficiency in Microsoft Office applications, especially Word and Excel.
• Excellent oral and written communication skills.
• Detail-oriented.
• Analytical skills.
• Exceptional motivational and interpersonal skills.
• Able to work independently.
• Flexible schedule.
• Dependability regarding completion of assignments and attendance.

Responsibilities

• Monitor/audit each assigned associate in accordance with Everise and client requirements.
• Work with supervisors and management to ensure that all associates are meeting quality standards.
• Provide training as needed to both new hires and experienced associates.
• Attend and contribute to both internal and client calibration sessions.
• Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s).
• Any other duties and responsibilities assigned by management of the company.

Skills

Customer Service

Sales Experience

Call Center

Communication Skills

Detail-oriented

Analytical Skills

Interpersonal Skills

Independent Worker

Flexible Schedule

Dependability

Education

High School Diploma

Some College

Tools

MS Word

MS Excel

Job description

Everise in Indianapolis seeks a Specialist - Quality Assurance to ensure calls meet client and Everise quality guidelines. You will monitor transactions, score monitors, and coach associates to improve performance.

Role requires 1+ year in customer service or sales, strong communication, and proficiency in Word/Excel. Flexibility and reliability are essential for success in a dynamic, global contact center.