Remote Quality Assurance Specialist — Elevate Customer Experience

Everise; United States; Remote; USD 52,000 - 75,000; Full time

Job summary

Everise seeks a Specialist - Quality Assurance to ensure calls align with client and company quality guidelines. The QA analyst monitors associates, scores monitors, and provides coaching to improve performance.

Requires 1 year of customer service or sales experience, a high school diploma (some college preferred), and proficiency in Word/Excel. Strong communication, detail orientation, and independent work style are essential. Remote work options available.

Qualifications

• At least 1 year customer service and/or sales experience.
• High school diploma or equivalent; some college preferred.
• Proficiency in MS Word and MS Excel.
• Excellent oral and written communication skills.
• Detail-oriented with strong analytical abilities.
• Ability to work independently with a flexible schedule.

Responsibilities

• Monitor and audit each assigned associate according to Everise and client requirements.
• Collaborate with supervisors to ensure quality standards are met.
• Provide training to new hires and experienced associates as needed.
• Attend and contribute to internal and client calibration sessions.
• Remain knowledgeable on project information by updating training manuals and memos, and handling calls on assigned engagements.
• Perform other duties as assigned by management.

Skills

Customer service experience

Sales experience

Excellent communication

Written communication

Detail oriented

Analytical skills

Interpersonal skills

Independent work

Flexible schedule

Dependability

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Everise seeks a Specialist - Quality Assurance to ensure calls align with client and company quality guidelines. The QA analyst monitors associates, scores monitors, and provides coaching to improve performance.

Requires 1 year of customer service or sales experience, a high school diploma (some college preferred), and proficiency in Word/Excel. Strong communication, detail orientation, and independent work style are essential. Remote work options available.