QA Specialist: Elevate Customer Experience & Coaching

Everise; Lansing (MI); Vor Ort; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

Everise in Lansing, MI is looking for a Specialist - Quality Assurance to ensure calls meet client and Everise quality guidelines. You will monitor associates, score monitors, and provide coaching for performance improvement.

You will work with supervisors, participate in calibration sessions, and stay current with project information by updating training materials and memos. Excellent communication and attention to detail are essential.

Qualifikationen

• High school diploma or equivalent required; some college preferred.
• Customer service background with call center exposure is ideal.
• Proficient with MS Word and Excel for documentation and reporting.
• Strong verbal and written communication skills are essential.

Aufgaben

• Monitor/audit each assigned associate per Everise and client requirements.
• Collaborate with supervisors to ensure quality standards are met.
• Provide training to new hires and experienced staff as needed.
• Attend and contribute to internal and client calibration sessions.
• Maintain up-to-date project information by updating manuals and memos.
• Perform any other duties assigned by management.

Kenntnisse

Customer service

Sales experience

Call center

MS Word

MS Excel

Written communication

Oral communication

Attention to detail

Analytical skills

Independent work

Flexible schedule

Dependable

Ausbildung

High school diploma or equivalent

Some college

Tools

MS Word

MS Excel

Jobbeschreibung

Everise in Lansing, MI is looking for a Specialist - Quality Assurance to ensure calls meet client and Everise quality guidelines. You will monitor associates, score monitors, and provide coaching for performance improvement.

You will work with supervisors, participate in calibration sessions, and stay current with project information by updating training materials and memos. Excellent communication and attention to detail are essential.